Senior Client Success Manager

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. Our customers are real utilities managing the real electrical grid supporting the normal lives of millions of real people. Our mission is to keep the grid running reliably while enabling more renewable energy and reducing reliance on fossil fuel.

EnergyHub’s Client Success team launches and operates best-in-class programs for utilities, helping them address grid challenges by engaging customers with connected devices. As a Senior Client Success Manager, you will own a portfolio of complex, high-impact client relationships end-to-end. You will lead program launches, drive long-term account health and growth, and serve as a strategic partner to clients and to our sales, product, engineering, and marketing teams.

This is a highly visible, senior client-facing role for someone who has a track record of managing strategic accounts, thrives on solving complex and ambiguous challenges, and is curious about the energy distribution systems that power our daily lives. The successful candidate brings seasoned judgment, communicates data-driven insights confidently to audiences up to the executive level, builds deep and lasting relationships, and consistently delivers results. They also help raise the bar for the Client Success team as a whole.

• 5–7+ years of professional experience in customer success, account management, or technology services, with a strong preference for experience in a SaaS or enterprise software environment
• A proven track record of owning and growing strategic or enterprise-level client accounts, including renewals and expansions
• Experience working in or with renewable energy, utilities, grid services, or adjacent industries (cleantech/greentech) preferred
• Excellent communication skills, including the ability to explain complex and technical topics in an engaging and succinct way to stakeholders at all levels, including executives
• Strong program or project management skills, with the ability to manage multiple high-priority initiatives, hit deadlines, and think through risk and dependencies
• An analytical yet creative and curious mind, with a confident approach to numbers, data, and spreadsheets
• Demonstrated ability to navigate escalations and difficult conversations while preserving trust
• Strong business judgment and the ability to operate independently with minimal oversight
• Experience collaborating with and influencing cross-functional teams
• Experience mentoring or coaching peers is a plus
• A BS or BA degree

• Familiarity with EVs, batteries, connected devices, IoT, or building automation
• Familiarity with Virtual Power Plant (VPP) programs and initiatives
• Certifications in energy management, project management, or program management

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

To learn more, visit energyhub.com.

EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net.

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.