Apprentice - Desktop Support

Are you looking to gain real world experience in an entrepreneurial culture? Consider an apprenticeship at a thriving global financial services firm and launch your career with StoneX! A StoneX Apprenticeship will provide development, support, career growth, and an endless array of opportunities. You can expect to make an impact on the business and experience a career defining apprenticeship program.  

The primary job function will focus on the global support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties.

Role and Responsibilities ( not limited to ) -

• Work collaboratively across Business, IT Operations, IT Applications teams to quickly resolve desktop issues, set up and maintain desktop configurations and fine tuning, and keep desktops current with the latest patches and updates.
• Responsibility for resolution of incidents assigned via the Incident Management System by monitoring the ticketing queue to prioritize, allocate, and ensure timely resolution of tickets
• Interface directly with and interview partner teams to define application purpose, hardware/application dependencies, support standards, including testing strategy, response requirements, and escalation points.
• Follow best practices for desktop support with a focus on continuous improvement
• Performs hardware & software installs, desk moves, adds and changes as required.
• Apply trouble shooting and problem-solving skills to guide and assist the user community on issues related to design, development and deployment of desktop hardware, and desktop applications.
• Collaborate with application project teams by participating in project UAT testing for desktop dependencies
• Work with IT Leadership for continuous improvement of customer satisfaction

Desired Technical skills

• Virtual Desktop Administration
• Windows Desktop Administration (Win 10/11)
• Work with the Service Desk, Application Support, and infrastructure teams as needed for overall incident management
• Evaluate critical systems, prioritize workflow and determine solutions
• Interpret and apply laws, regulations and policies
• Read and understand technical manuals
• Work for extended time at keyboard/terminal
• Work flexible hours, including weekends and evenings
• Must be able to lift, squat, bend, twist in the installation of various desktop equipment up to 50lb
  • O365 Product Suite
  • Microsoft SCCM
  • Foundational experience with enterprise directory and directory integration services (AD, LDAP, ADFS, PKI)
  • General knowledge of infrastructure security, including Windows, Unix/Linux, desktop and mobile
  • ITIL Processes and Procedures

• Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
• Demonstrate strong communication skills, curiosity, and a willingness to learn and grow in a fast‑paced engineering environment.
• Strong written and verbal communication skills.
• Effective interpersonal skills and a collaborative approach.
• High attention to detail and strong organizational ability.
• Analytical mindset and curiosity about data-driven marketing.

• Completing Bachelor’s  or Master' s degree in Computer Application ( BCA / MCA ,BSc / MSc ) by July/august'27.
• Must be available for a full-time 6 month apprenticeship starting  on 18th Jan'27 - 31st July-27

• Minimum 4 days in a week in office