KYC Manager

Connecting clients to markets – and talent to opportunity.

With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

We are seeking an experienced KYC Manager to oversee new client onboarding and KYC/CDD activities supporting our UK, EMEA and UAE regulated entities. The role is responsible for the effective management and execution of end-to-end KYC/CDD for new account openings, ensuring compliance with applicable AML/CTF requirements, internal policies and local regulatory standards, including requirements applicable to FCA, European and DFSA-regulated entities.

The successful candidate will be a hands-on KYC leader with significant experience managing onboarding or due diligence teams within a bank, large investment firm, broker-dealer or comparable regulated financial institution, with strong expertise in institutional clients and complex legal-entity structures.

• Manage the end-to-end KYC/CDD process for new account openings across UK, EMEA and UAE entities.
• Manage, coach and develop KYC analysts and team leads, ensuring consistent application of KYC/CDD requirements across jurisdictions.
• Oversee customer identification and verification, beneficial ownership and control assessments, corporate structures, authorized persons and applicable risk assessments.
• Provide oversight and decision-making for complex and higher-risk onboarding cases, escalating to the Regional Head of KYC UK/EMEA where appropriate.
• Provide subject-matter expertise for institutional and corporate clients, including banks, broker-dealers, investment firms, asset managers, hedge funds, other investment funds, NBFIs, operating companies and complex ownership structures.
• Ensure new-account files meet applicable KYC, AML and CTF requirements and internal standards before KYC approval and account-opening readiness.
• Maintain strong quality-control standards and ensure KYC decisions, exceptions and escalations are appropriately documented.
• Manage onboarding inventories, case allocation, aging, service levels and team capacity, with accountability for timely completion of client onboarding.
• Monitor key performance and risk indicators, including end-to-end turnaround time, case aging, completion rates, quality and Right First Time performance.
• Partner closely with the Regional Head of KYC UK/EMEA and other stakeholders to resolve onboarding issues and improve the client experience.
• Consult with the Regional Head of KYC UK/EMEA as applicable to help drive process standardization, workflow improvements and automation while maintaining effective regulatory and control standards.
• Produce management information on onboarding volumes, aging, quality, escalations and emerging KYC risks.

• Hands-on leader
• Strong KYC technical expertise
• Sound risk judgment
• Operationally focused
• Client-oriented
• Decisive
• Collaborative
• Control-minded

• 4 days in office, 1 day remote