Utility Billing Specialist

Manage an assigned portfolio of multifamily housing properties

Complete monthly resident utility billing activities in accordance with department procedures and KPIs

Communicate directly with clients regarding billing requirements, approvals, and billing-related questions through email and phone.

Respond to resident inquiries regarding utility charges and billing activity through email and phone

Coordinate with internal teams to gather information and resolve billing issues

Review billing information for accuracy and identify discrepancies requiring escalation

Review billing information and documentation for accuracy and completeness

Maintain assigned portfolio deadlines and performance expectations

Resolve routine billing issues and escalate complex concerns as appropriate

Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently

Maintain professional interaction with internal and external stakeholders

Ability to work in a fast-paced and high-stress environment

Strong written and verbal communication skills

Excellent attention to detail and organizational abilities

Analytical problem-solving and critical-thinking skills

Ability to manage multiple priorities and deadlines

Proficiency with Microsoft Excel and Microsoft Office applications

1–2 years of experience in a customer service role

Experience working in a deadline-driven environment

Experience in Microsoft Excel and Microsoft Office applications / Google Suite