Care Manager

We are seeking a compassionate, organized, and operationally focused Care Manager to coordinate the successful onboarding and ongoing support of AHCCCS members and their caregivers throughout Arizona. Working in partnership with ALTCS health plans, DDD Support Coordinators, physicians, and family caregivers, the Care Manager ensures members receive high-quality Home and Community-Based Services (HCBS) in accordance with authorized service plans while maintaining compliance with AHCCCS, EVV, and Entyre quality standards.

This role serves as the operational bridge between members, family caregivers, managed care organizations, and Entyre’s internal teams to ensure a seamless and compliant care experience.

· Meaningful Work: Leverage your expertise to support caregivers and ensure they have the resources and confidence to care for their loved ones at home. 

· Start-up Environment: Work in a growing startup where you can create an impact —and get compensated competitively for it. 

· Team Culture: Surround yourself with compassionate and ambitious peers who care deeply, demand excellence, and take initiative. 

· Control: No late-night shifts and no weekends, giving you a better work-life balance. 

· Hybrid: Full-time hybrid position offering autonomy while utilizing your assessment, care planning and case management skills. 

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  Bachelor’s degree appreciated not required; preferably in social work, human services, or a related field. 

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  Ability to travel (by automobile) within assigned geographic area; valid driver’s license and automobile insurance is required. 

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  At least one (1) year of experience in-home healthcare.

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  Experience in case management, care planning and assessment for cases including but not limited to eldercare, people with disabilities, and other complex medical needs in a home care setting. 

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  Experience supervising caregivers preferred 

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  Preferred Experience with: AHCCCS, ALTCS, DDD, Medicaid HCBS, EVV & Home Care Home Base, Sandata, WellSky, or similar

• Conduct initial and ongoing home visits to evaluate member needs, develop Entyre service plans based on authorized services, assess caregiver competency, and identify opportunities to improve quality, safety, and member satisfaction.

• Onboard new caregivers.

• Complete competency evaluations.

• Conduct supervisory visits.

• Provide coaching.

• Address performance concerns.

• Support caregiver retention.

• Coordinate care with AHCCCS health plans, ALTCS Case Managers, DDD Support Coordinators, physicians, hospitals, and community partners to support timely service initiation, care transitions, and ongoing member success.

• Review service authorizations issued by AHCCCS managed care organizations.

• Ensure services delivered align with authorized service plans.

• Monitor authorization expiration dates.

• Coordinate renewal documentation with health plans.

• Ensure caregivers successfully utilize Electronic Visit Verification (EVV).

• Monitor EVV compliance.

• Resolve visit exceptions.

• Support accurate documentation for billing.

• Facilitate smooth transitions and ongoing care for clients. 

• Educate caregivers regarding program requirements.

• Support caregiver confidence and long-term success.

• Identify barriers to successful caregiving.

• Connect caregivers with appropriate resources.

• Promote caregiver engagement and retention.

• AHCCCS requirements

• ALTCS requirements

• DDD requirements (where applicable)

• EVV regulations

• Agency policies

• Documentation standards

• Incident reporting

• Member rights

• Build relationships with case managers, hospitals, physicians, community organizations, and referral partners to support member access to services.

• Embody Entyre Care’s mission, values, and culture, acting as a role model for the team. 

• Monitor member satisfaction.

• Conduct supervisory visits.

• Investigate incidents.

• Implement corrective actions.

• Maintain timely documentation.

• Complete assessments.

• Maintain care plans.

• Track authorizations.

• Document member contacts.

• “Insanely Great” for Families: Relentlessly solve caregiver needs with excellence and speed. 

• Speed is King: Eliminate distractions and execute on critical objectives with urgency. 

• Raise the Bar: Demand excellence and continuous improvement from yourself and your team. 

• The Speed Algorithm: Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction. 

• Act Like Owners: Take initiative and move fast to drive results for families.