VFS & DHA Submission and Collection Partner

The VFS & DHA Submission and Collection Partner position is responsible for managing in-person submissions, collections, and follow-ups with the Department of Home Affairs (DHA), VFS Global, Embassies, and other relevant authorities. The role requires a highly organized and detail-oriented individual who can confidently engage with clients, represent the company in professional environments, and ensure that all documentation is handled with accuracy, confidentiality, and care. Acting as a vital link between clients, consultants, and government entities, the successful candidate contributes directly to service excellence and client satisfaction.

• Accompanying clients to appointments at Home Affairs, Embassies, VFS or other submission centers in Cape Town  
• Submission of applications on behalf of clients to Home Affairs, Embassies, VFS or other submission centers in Cape Town  
• Collection of application outcomes with or on behalf of clients from Home Affairs, Embassies, VFS or other submission centers in Cape Town 
• Occasional collection or delivery of passports or documents to / from clients’ office or residential address.  
• If required, attending at Home Affairs, Embassies, VFS, other submission centers or government agencies for follow ups on applications.  
• Friendly and professional communication with clients throughout these processes.  
• Maintaining a close liaison with the immigration consultant responsible for the application. 
• Tracking of pending visa applications and communicating updates to the client as per agreement
• Sending out client surveys and tracking results

• Previous experience in immigration services, visa processing, client services, or an administrative/logistics role (advantageous)
• Practical familiarity with DHA, VFS Global, and Embassy procedures in Cape Town is strongly preferred
• Proven ability to manage in-person client interactions in professional and sometimes high-pressure environments
• Strong organizational skills with the ability to track multiple applications and maintain accurate records
• Experience in managing document handling, including secure collection and delivery of passports and sensitive information
• Ability to conduct follow-ups with government authorities and navigate administrative processes effectively
• Excellent verbal and written communication skills, with the ability to engage professionally with clients and stakeholders
• Demonstrated ability to provide consistent client updates and manage expectations regarding timelines
• Proficiency in Microsoft Office (particularly Outlook and Excel for tracking and reporting)
• Ability to work independently, take initiative, and remain reliable in a role requiring external travel and minimal supervision
• Willingness and ability to travel within Cape Town as required