2027 - Concierge (Seasonal)

United States·Harwichmid

ConciergeHospitality & Tourism

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Quick Summary

Overview

Position SummaryCape Cod’s only double Forbes Five-Star resort is seeking an experienced and intuitive Concierge to curate exceptional, personalized experiences for our guests.

Technical Tools

ConciergeHospitality & Tourism

Responsibilities

~1 min read

→Greet and engage guests with warmth, professionalism, and a refined sense of hospitality.
→Arrange dining reservations, transportation, on and off property activities, special celebrations, and bespoke guest experiences.
→Anticipate guest needs and proactively offer thoughtful recommendations based on guest profiles and preferences.
→Maintain detailed logs of guest requests and ensure timely follow-up and confirmation of all arrangements.
→Serve as a liaison between guests and internal departments to coordinate special amenities, experiences, and requests.
→Maintain expert knowledge of Cape Cod attractions, seasonal events, and resort offerings.
→Utilize the property management system to document guest preferences and service recovery efforts.
→Assist Guest Services Associates as needed to ensure seamless Front Office operations.
→Uphold confidentiality and discretion in all guest interactions.
→Consistently adhere to Forbes Five-Star service standards and resort policies.

Requirements

~1 min read

Previous experience as a Concierge or in a luxury hospitality environment preferred.
Strong interpersonal skills, attention to detail, and ability to multitask in a fast-paced environment.
A genuine passion for guest service and hospitality excellence.