Technical Application Specialist

Malaysia·Kuala Lumpurmid

OtherApplication Specialist

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Quick Summary

Overview

Duties & Responsibilities Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions.

Technical Tools

OtherApplication Specialist

Responsibilities

~1 min read

→Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents and escalates if necessary.
→Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/IOS devices.
→Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
→Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
→Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products.
→Addresses concerns brought up by other departments such as customer experience or sales
→Contributes and uses department's knowledge base articles and FAQ's.