Outbound Sales Development Representative

At EPOS, we're transforming how businesses accept payments and manage their operations through innovative POS and digital payment solutions. As we continue to expand, we're looking for a motivated Outbound Sales Development Representative (SDR) to identify and engage prospective merchants, generate qualified sales opportunities, and fuel our sales pipeline.

If you're confident speaking with business owners, enjoy building relationships, and thrive in a target-driven environment, we'd love to hear from you!

• → Proactively identify and engage prospective SME merchants through cold calls, emails, WhatsApp, LinkedIn, and other outbound channels.
• → Build and manage a healthy sales pipeline by prospecting across industries such as F&B, Retail, Beauty, Healthcare, Services, and more.
• → Understand merchants' business operations, challenges, and payment needs.
• → Introduce EPOS' POS systems, payment solutions, and value-added services to prospective customers.
• → Qualify leads based on predefined sales criteria and schedule meetings or product demonstrations for the Merchant Acquisition team.
• → Maintain accurate records of all prospecting activities in the CRM system.
• → Follow up consistently with prospects to nurture opportunities and drive engagement.
• → Collaborate with Marketing on outbound campaigns and account-based initiatives.
• → Stay updated on industry trends, competitor offerings, and market developments.

• Experience selling POS systems, fintech, SaaS, payment solutions, or merchant services.
• Experience engaging SME business owners and decision-makers.
• Knowledge of digital payments, QR payments, card acquiring, or merchant acquiring.
• Ability to speak additional languages (Mandarin, Malay, or Tamil) to better engage a diverse merchant base.

• Consistently achieve monthly outbound activity targets (calls, emails, and outreach).
• Generate high-quality qualified leads and sales opportunities.
• Maintain a healthy sales pipeline with strong conversion rates.
• Deliver an excellent first impression of the EPOS brand.
• Contribute meaningfully to the growth of the sales team and business.

• Diploma or Bachelor's Degree in Business, Marketing, Communications, or a related field.
• 1–3 years of experience in Sales Development, Business Development, Telemarketing, or B2B Sales.
• Experience in outbound prospecting or cold calling is highly preferred.
• Excellent communication, negotiation, and relationship-building skills.
• Comfortable making a high volume of outbound calls and handling objections professionally.
• Highly self-motivated, resilient, and target-oriented.
• Strong organisational and time management skills.
• Experience using CRM platforms (Salesforce, HubSpot, Zoho, etc.) is an advantage.