Key Account Manager

EPOS provides retail technology solutions that empower businesses to streamline their operations, enhance customer experiences and drive business growth. Through our integrated POS systems and retail management solutions, we help merchants and business owners improve operational efficiency, manage their businesses effectively and achieve sustainable growth.

We are currently looking for a driven and experienced Key Account Manager to join our Business Development team in Malaysia. The successful candidate will be responsible for developing new business opportunities, managing strategic accounts and expanding EPOS's market presence across the region.

• Identify, develop and secure new business opportunities by targeting potential merchants and key accounts across the retail industry & big corporate accounts. 
• Promote and demonstrate EPOS solutions, highlighting their business value, features and benefits to prospective clients.
• Understand clients' business needs, operational challenges and requirements, and recommend suitable EPOS solutions to address their needs.
• Build, maintain and strengthen relationships with key accounts to ensure customer satisfaction, retention and long-term business partnerships.
• Develop strategic account plans to drive revenue growth, identify upselling and cross-selling opportunities, and maximise account potential.
• Manage the entire sales cycle, from prospecting and client presentations to negotiation, closing deals and post-sales relationship management.
• Engage with senior management, business owners and key decision-makers to understand business objectives and propose appropriate solutions.
• Work closely with internal teams, including Product, Technical Support and Implementation, to ensure smooth project delivery and client satisfaction.
• Coordinate with relevant stakeholders to monitor project progress, address client concerns and ensure successful implementation within the agreed timeline.
• Monitor market trends, industry developments and competitor activities to identify new business opportunities and strengthen market positioning.
• Prepare sales forecasts, business reports and regular updates on account performance and pipeline progress.
• Achieve assigned sales targets, revenue objectives and key performance indicators (KPIs).

• Minimum 5 years of working experience in business development, key account management or sales, preferably with experience in POS systems, payment solutions or merchant acquiring, with an established merchant network, strong business development capabilities and a hunter mindset focused on acquiring new merchants and driving revenue growth. 
• Proven track record in developing new business opportunities, managing strategic accounts and successfully closing sales deals.
• Strong understanding of retail operations, POS systems, SaaS solutions or other technology-driven business solutions.
• Experience in managing large and complex sales cycles, including