Hostess (Russian Speaking)

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RetailRestaurant Server

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Quick Summary

Overview

Consistently offer a professional, friendly greeting and engaging service. Understand the Server’s tasks in the outlet. Understand shift end reports in the outlet. Assist guests regarding food and beverage menu items informatively and helpfully.

Technical Tools

RetailRestaurant Server

Consistently offer a professional, friendly greeting and engaging service.
Understand the Server’s tasks in the outlet.
Understand shift end reports in the outlet.
Assist guests regarding food and beverage menu items informatively and helpfully.
Have knowledge of all menu items, garnishes, contents and preparation methods.
Follow outlet policies, procedures and service standards.
Follow all safety and sanitation policies when handling food and beverage.
Ensuring the restaurant is ready to receive guests.
Set tables ready in line with opening standards.
Ensure you wear your nametag, be well-groomed, wear a clean uniform and have personal presentation standards in accordance with company policy.
Maintain responsibility of cleanliness of hostess station and all food and drink menu.
Know your product and price list.
Have a complete knowledge of all food & beverage menus: ingredients, the preparation, how items are served accompanied dishes, know the price, know daily special.
Maintain details knowledge of menus, including daily special and ensure all tables are cleared quietly and efficiently.
Check reservation list (VIP guest in house or any important message).
See that reservation signs are placed on table.
Answer the telephone on maximum of 3 rings, using a friendly tone and being informative.
Create a reservation for guests with their dinning preferences if the guests request and note clear message in the reservation sheet.
Ask number of people in party, the timing for reservation, guests would prefer smoking or non-smoking area and ask if there is any special occasion or requirement.
Be attentive to guest’s request (flight, boat, activities of resort in hostess standard).
Approach the guests at the entrance ad welcome guests with restaurant name.
Check if the guests are holding any reservation. If not, request room number or non-room guest, Hostess must update all information to reservation sheet and inform station holder guest’s profile (including any special request from guests).
Should recognise VIP guests, House guests or long stayed guests and welcome them by their name.
Walk with guests to the table, pull out the chair for ladies first and then other guests you can accommodate after.
Once guests are seated, hand them with menu and introduce our server who will take care of the guests. Wish them “Enjoy their lunch/dinner at “name” restaurant.
On departure of guests, hostess has to contact guests, ask them about their experiences.