IT ASSISTANT

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OtherAssistant

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Quick Summary

Overview

Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion,

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OtherAssistant

Responsibilities

~3 min read

→To be involved in day to day audit work on operation and to advise the Information System Manager for any abnormal happenings.

→To provide a courteous, professional, efficient and flexible service at all times, following Kandima Standards of Performance.
→To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
→To be entirely flexible and adapt to rotate within the different sub departments of the Accounting & Finance Division or any other Department of the resort as assigned.
→To perform all duties and tasks when rotated or assigned to another Department as per established standards for that Department.
→To be fully conversant with all services and facilities offered by the resort.
→To assist authorized users in relation to operation of the resort’s Information System hardware, various modules and supporting personal computers
→To ensure that preventive maintenance required by any Information System equipment in the resort is carried out appropriately.
→To coordinate the timely repair and return to service of any faulty systems or items of equipment.
→To establish and implement procedures to ensure the backup of data in any Information System.
→To rebuild data corrupted by either hardware or software faults.
→To coordinate the investigation and timely handling of any software fault reports or enhancement requests.
→To provide manuals on the use of any Information System and incorporate those manuals into the relevant operating procedures of the resort.
→To arrange the distribution of Night Audit and other regularly system-produced reports.
→To establish necessary security measures to prevent unauthorized access to the Information System.
→To provide technical assistance to Internal or External Audit staff.
→To assist the Information System Manager in the continuous availability of a hierarchy to deal with an emergency in any essential Information System.
→To ensure the availability of any stationery or consumables required by any Information Systems.
→To maintain a good rapport and working relationship with staff in the outlet and all other departments.
→To fully support the Departmental Training Function in the Department assigned.
→To undertake any reasonable tasks and secondary duties as assigned by the Information Systems Manager.
→To project at all times a positive and motivated attitude and exercise self-control.
→To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
→To provide a courteous and professional service at all times.
→To carry out any other reasonable duties and responsibilities as assigned.