Kitchen & Laundry Technician

• § Attends departmental briefings and provides feedback and highlights challenges & opportunities to Supervisors/ Managers.

• Attends to all types of Kitchen & Laundry repair and maintenance work required of the resort amenities and equipment.

• § Completes repairs as detailed in the repairs and maintenance requests.
• § Works within the given time frames of the project requirements.

• Makes list of materials needed for the repair and reports to the Section head on work to be done.

• Carries out all work specified in work order forms quickly, accurately, skilfully, economically, efficiently and completely.

• Renders overtime or changes time schedules as the situation may require without delay.

• Performs other tasks as may be assigned by the Superior.
• Make sure that all standard procedures of maintenance are adhered
• § Updates preventive maintenance of amenities and equipment as required by the Superior.

• Checks that all amenities of the resort are in good shape and safe to use.

• Reports any Kitchen & Laundry issue and malfunctioning of equipment immediately to supervisor for action.
• Immediately notify the Supervisor on duty of any unusual occurrences or observation with respect to all amenities, machinery and equipment.

GENERAL

• Thorough knowledge of the Resort’s facilities, department, operations and team members.

• Introduce quality workmanship and services.

• Contributes and works as a team, builds and maintains effective and efficient relationship with other departments in order to deliver the Eri Experience and Standards.

• Maintains a professional and friendly attitude towards guests, colleagues, contractors.

• Maintains positive communication and builds rapport with other departments to provide additional & specialized guest services.

• Practices good personal hygiene & proper business etiquette.

• Consistently performs in accordance to set standards/ levels.

• To perform any other duties and may be assigned from time to time by the Assistant Maintenance Manager
• Ensure that the maintenance of kitchen & laundry related. Equipment and facilities of the Resort are carried out in accordance with the Standard Engineering Practice.
• Ensure that all work orders for his trade are carried out quickly, accurately, skilfully, economically, efficiently and completely.
• Make sure that all repair works done or service on each and every Kitchen & Laundry related are properly recorded in the logbook and on the equipment record file

• Handles all equipment in a proper manner, Practices accident prevention by using safety equipment i.e. gloves, masks, etc.

• Ensure that safety and health procedures are adhered to at all times.
• Keeps workshop clean and tidy and free from hazards daily after shift / work.
• Organized disposal items safely in a timely manner.
• Ensure that tools, equipment and storage are kept clean and orderly.
• Store the volatile & flammable material in proper manner according to the department procedures.
• Ensure good housekeeping and orderliness in his work area.

• Adheres to fire prevention and safety measures in working area.

• Possesses full knowledge of emergency procedures. Responds to Emergency Calls, as may be required.

• Being part of the Emergency Response Team member in the resort when the need arises.
• Reduce waste, supplies and materials by re-using or selling, recycle, when possible.
• Conserve water and energy by adhering to environmental/energy conservation checklist appropriate for his area.
• Participate in activities concerning the protection of the environment.

• To report to the Engineering Supervisor/ Duty Engineer on all colleagues and operation matters.

• To attend all required/ mandatory trainings to develop their skills, improve performance and guest engagement, fire and life safety, emergency procedures and Hygiene.

• To be aware of resort rules and Regulations as specified in the Employee Handbook and Disciplinary measures.
• Takes ownership to discuss and actions with superior on areas for development and career planning.

• Immediately reports by informing FOM and Security and turns over lost and found articles to Housekeeping office, following required procedures at all times.

• Delight through constant interaction with guest, must be able to explain item of preparation when approached by guest.

• Attends to all guest complaints immediately and initiates/coordinates immediate resolution.

• Performs other duties as may be required by management from time to time.
• Keep updated on product knowledge of resort and related activities.
• Resolve guest complaints to the guest’s satisfaction within your level of authority.
• Maintain excellent grooming and hygiene standards in relation to personal grooming and uniform presentation.
• To take care and keep in good condition on own safekeeping working tools.
• To return in good condition the sharing working tools from workshop by log in and log out in tool’s loan book.
• Comply with Resort Safety & Environment policies, initiatives and legislation.
• Abide by all Workplace Health, Safety and Hygiene regulations at all times.
• Abide by the guidelines set out in the Employee Handbook.