CS Business Operations Analyst

## Join our Team Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position. Relocation is not offered for this position. About This Opportunity: Ericsson's Customer Support Assurance (CSA) team is a strategic enablement and governance function supporting Support & Repair operations across the Americas. The team's mission is to drive financial transparency, operational discipline, and data-driven decision-making through standardized processes, actionable insights, and strong governance. We are seeking a Business Operations Analyst to join this team in a hybrid capacity based in Plano, TX. This role offers real responsibility — with hands-on involvement in core financial processes, regular interaction with operations and finance partners, and meaningful opportunities for skill development in a structured and supportive environment. What You Will Do: * Own and support the monthly financial close process, ensuring accurate, auditable, and timely reporting * Perform journal entries, account reconciliations, intercompany allocations, and cost management activities * Analyze cost data to identify variances and clearly communicate financial drivers to stakeholders * Consolidate and interpret Customer Support data — including volumes, SLA/quality KPIs, backlog, utilization, and margin metrics — from multiple systems into consistent views * Design and maintain dashboards and reports that show performance trends and variances for operations and leadership teams * Identify root causes behind performance gaps and propose data-driven actions to improve margins and efficiency * Partner cross-functionally to resolve issues and explain financial drivers in a clear and accessible way * Contribute to continuous improvement through process standardization, automation, and enhanced data quality The Skills You Bring: * Education: Bachelor’s in Business Administration, Accounting, Commerce, Finance, or related field * 2+ years of relevant experience in financial operations or a related field * Practical experience with journal entries, account reconciliations, intercompany allocations, and cost management * Demonstrated ability to support monthly close processes with accuracy and strong attention to controls * Strong analytical skills to evaluate cost data, identify variances, and articulate financial drivers clearly * Advanced proficiency in Excel (large datasets, formulas, reconciliation logic) * Strong communication, critical thinking, and organizational skills with the ability to work effectively under time pressure * Experience with Salesforce, SAP (including SAP Fiori), or SAP HANA is a plus * Background in data analytics or building operational reports and dashboards is a plus * Experience in technology, manufacturing, IT/ICT, or service delivery industries is preferred Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: United States (US) || Plano (Country/ City) Hiring Manager: Kristi Champagne Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience. Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. Your Health Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents. Your Financial Security We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan. Your Time Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.