MCN Technical Support Strategic Driver | Early Career Program

## About this opportunity Ericsson’s Early Career Program is an 18-month journey for you who are recently graduated or have up to five years of relevant experience. Through three rotations, including one international and market exposure, you will tackle challenges that matter, work alongside people who expect you to contribute, question, and move things forward. The Innovate track is designed for you who are driven by building what’s next. You’ll rotate across Research, Product Development, Data, and AI contributing to solutions that don’t just support the business but move it forward. This isn’t a program where you sit on the sidelines. From day one, you’re hired into a role, trusted to contribute, supported to grow, and expected to make an impact. Find out more about the Early Career program here. Your journey in the Innovate program will start as an MCN Technical Support Strategic Driver, supporting Mission Critical Networks (MCN) and Integrated Sensing and Communication (ISAC) in safety-critical contexts. You will help teams deliver dependable support for customers such as defence organizations and government agencies. ## What you will do You will help ensure that mission-critical network projects are supported from early planning through deployment and live operation. This includes integrated sensing and communication (ISAC)—technology that allows a wireless network to provide connectivity and also detect or monitor objects and activity in its environment. In safety-critical settings, dependable service and clear support arrangements are essential. * Connect pre-sales and deployment teams with RAN software and hardware support teams, using your view of the radio portfolio to help set clear expectations and move from product-by-product support to coordinated, end-to-end support. * Define practical support processes, case triage, escalation routes and clear responsibilities across radio, transport, core network, applications, customer operations, system integrators and third-party partners, bringing structure and operational leadership to cross-functional ways of working. * Coordinate proactively with design, solution, customer, project and operations teams so support needs and responsibilities are clear and considered early in project planning. * Join early studies, proofs of concept and pilot projects. Use lab environments to validate support approaches, reproduce faults and test complete solutions. * Identify gaps in skills, tools, infrastructure and security practices; develop training and practical troubleshooting guides; and share lessons from customer cases to improve future solutions. * Participate in live support cases, identify recurring issues, track readiness and performance, and recommend improvements. ## You will bring We provide a platform for you to contribute to technology and services that matter in safety-critical situations. Bring initiative: ask questions, take responsibility for your work, and collaborate across teams to turn support needs into clear actions. ## In addition you have * MSc or BSc in Telecommunications, Electrical Engineering, Computer Science or equivalent, with 3–5 years of relevant experience. * Ability to structure complex problems, take initiative, define ways of working and prioritize actions; project-planning experience is helpful but can be developed on the job. * Strong collaboration and communication skills, with the confidence to work across organizational, technical and cultural boundaries and drive change. * Curiosity to explore emerging MCN/ISAC use cases, learn quickly and adapt in a changing environment, with a proactive, action-oriented mindset. * Working knowledge of RAN software and hardware, the radio portfolio, wireless communication and network architecture; familiarity with mission-critical communications is an advantage. * Experience in technical support, troubleshooting or deployment of complex network solutions; experience with labs, PoCs or security considerations is an advantage. * Strong stakeholder coordination, communication and analytical skills, with proficiency in English and an ability to lead operational work across teams. Pre-offer checks including references and relevant background screening will be conducted for final candidates. Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Sweden (SE) || Stockholm Req ID: 792402