COMPANY SUMMARY
Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observation Deck. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June 30, 2026, ESRT’s portfolio is comprised of approximately 7.5 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X and LinkedIn.
The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.
POSITION SUMMARY
The Assistant Property Manager reports to the Operations Manager and supports the daily operations and financial administration of the Empire State Building, working closely with tenants, building teams, and contractors to address service requests, coordinate operational activities, and maintain strong tenant relationships. This position reports to the Operations Manager.
The successful candidate will be detail-oriented, organized, and proactive, with strong communication skills and a commitment to responsive tenant service. The Assistant Property Manager maintains a regular presence throughout the property, identifies and addresses tenant concerns, and follows issues through to resolution.
The regular on-site schedule is Monday through Friday, 9:00 AM to 6:00 PM. Flexibility to work outside these hours, including evenings, weekends, and holidays, is required as needed to support building emergencies, scheduled shutdowns, tenant activities, special events, and other operational needs.
BUDGETING AND FINANCIAL MANAGEMENT:
Help prepare the annual operating budget and quarterly reforecasts
Use Yardi to manage purchase orders, invoices, accruals, reallocations, accurate project and general ledger coding
Review open purchase orders and aging invoices with the appropriate teams
Prepare operating variance reports, explain material differences from budget and forecast, identify cost and timing issues, and recommend corrective action
Maintain project cost reports that reconcile approved budgets, commitments, pending changes, invoices, accruals, forecasts, and remaining exposure. Flag potential overruns before commitments are made
Work with Accounting and Finance to resolve coding and payment discrepancies, support month-end and year-end close, and deliver timely, well-supported management reporting
BUILDING OPERATIONS:
Deliver responsive customer service through regular tenant contact, prompt follow-up, and clear communication from initial request through resolution
Monitor tenant requests and work orders in Prism, coordinate with Engineering, Cleaning, Security, and other teams, and confirm timely completion. Escalate repeat issues or delays to the Operations Manager
Conduct routine rounds of common areas, tenant floors, amenities, and public-facing spaces; identify maintenance, cleanliness, access, and service concerns and follow through on corrective action
Support the Operations team with daily operational priorities, tenant requests, scheduled maintenance, and outstanding service items
Oversee freight elevator reservations, deliveries, tenant moves, vendor access, and after-hours work with the appropriate building teams. Confirm required work tickets, insurance documentation, and approvals before work proceeds
Assist with planned shutdowns and service interruptions, coordinate tenant notices and access, and help schedule work to minimize disruption to tenants, restaurants, the Observatory, and building operations
Coordinate tenant and visitor access issues with Security and the appropriate technology teams, and keep tenants informed through resolution
Support Security and building leadership during incidents and emergencies by coordinating requested resources, communicating operational impacts, and following up on assigned actions
Assist with overtime records, labor cost allocations, and documentation for billable tenant services
Develop working knowledge of the Local 30 and Local 32BJ commercial building agreements and follow management direction on labor matters
Support daily operations of the Empire Lounge, fitness center, conference facilities, and other amenities, including coordination of reservations, event setup, building services, and service issues
Assist marketing and events teams with logistics of various types of activations
Coordinate with the Observatory and retail teams on shared access, deliveries, events, and other activities that affect building operations
SYSTEMS REPORTING AND ADMINISTRATION:
Use Yardi to support purchase orders, invoice processing, tenant service charges, and budget tracking; verify supporting documentation and accurate account coding
Use Prism to track tenant requests, work orders, inspections, and recurring tasks across ESB. Follow up with responsible teams on overdue items and flag repeat service issues to the Operations Manager
Maintain operational trackers and prepare concise updates on tenant concerns, outstanding work orders, vendor follow-up, service interruptions, and upcoming building activities
Compile records for billable tenant services, including overtime HVAC, freight, engineering support, and security coverage, and coordinate with the appropriate teams to support accurate, timely billing
Maintain organized records for service contracts, purchase orders, vendor insurance, permits, approvals, tenant notices, and operating procedures
Help improve system use and daily workflows to reduce missed requests, duplicate entries, billing delays, and gaps in tenant communication
TENANT RELATIONS AND VENDOR COORDINATION:
Build strong tenant relationships through regular contact, attentive service, and prompt follow-through on questions, requests, and concerns
Keep tenants informed of service interruptions, scheduled work, access requirements, and upcoming building activities through clear, timely communication
Coordinate with vendors and service providers to confirm schedules, access, and service expectations; report delays or performance concerns to the Operations Manager
Work closely with Property Management, Engineering, Cleaning, Security, Fire and Life Safety, Leasing, Accounting, and the Observatory to resolve tenant concerns and coordinate services
Represent ESRT with professionalism, sound judgment, and a welcoming, service-focused approach in every interaction
Tenants feel heard, informed, and well served, with prompt responses, clear updates, and consistent follow-through
Service requests reach resolution, with completion confirmed and recurring issues or delays escalated to the Operations Manager
Daily operations, tenant moves, scheduled work, and events run smoothly through effective coordination with building teams and vendors
Budget support, financial records, and tenant service charges are accurate, complete, and submitted on time
Yardi and Prism records remain current, with clear documentation of outstanding items, responsible parties, and next steps
Building rounds identify concerns early, and timely follow-up helps maintain a safe, clean, welcoming property
The Operations team can rely on the APM to take ownership of assigned tasks, communicate priorities, and seek guidance when needed
Strong customer service skills, with an approachable, professional manner and the ability to listen, respond thoughtfully, and follow requests through to resolution
Clear written and verbal communication, including the ability to prepare tenant notices, explain service updates, and communicate effectively with tenants, vendors, and building teams
Strong organizational skills and attention to detail, with the ability to prioritize requests, meet deadlines, maintain accurate records, and keep others informed
Strong understanding of property financial administration, including purchase orders, invoices, tenant charges, budget tracking, and variance reporting
Proficiency in Microsoft Office, particularly Excel, Outlook, and Word, with the ability to organize data, use formulas, and prepare clear reports
Ability to learn property management systems and follow established workflows; familiarity with Yardi and Prism preferred
Knowledge of commercial building operations and maintenance, with a willingness to learn ESB’s systems, service standards, and safety procedures
Ability to work collaboratively across departments, take initiative on assigned tasks, and recognize when an issue requires management attention
Sound judgment and composure when addressing tenant concerns, competing priorities, or unexpected operational issues
Bachelor’s degree in real estate, business, finance, accounting, hospitality management, or a related field preferred; equivalent relevant experience
Two to three years of commercial property management experience, preferably at a large Class A office property
Hands-on experience with property financial administration, including budget preparation, forecasts, variance reports, purchase orders, invoices, accruals, and tenant billing
Demonstrated experience delivering responsive customer service and coordinating with tenants, vendors, and building teams
Experience with Yardi, Prism, or comparable property management systems preferred
Exposure to union building operations and coordination of after-hours services preferred
Progress toward an RPA, CPM, or comparable industry credential is a plus
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Periods of prolonged walking inclusive of ascending up and down stairs for building inspections
At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
Dependable – you take a strong sense of ownership and accountability over your work
Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
Curious – you consistently look for new ways to work smarter, not just harder
Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
Positive – you possess a service-oriented attitude with excellent follow through
Competitive base salary and bonus
Health/Dental/Vision insurance
Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
Voluntary Enhanced LTD Program
Voluntary Hospital, Accident, and Cancer Programs
401(k) with 100% match up to 5%
Paid parental leave
Pre-tax transit accounts
Employee Assistance Program for emotional, financial, and legal support
Generous paid time off
Flex remote work time
Flex Summer Fridays
Employee engagement programs
Volunteer time off
Continuing education
Complimentary Empire State Building Observation Deck access
Complimentary gym membership and other wellness benefits
Employee Discount Programs
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
