Veterinary Client Intake Representative

Up to $32.00/hour (DOE) + $5.50/hour Shift Differential (6:00 PM–6:00 AM)
Full-time opportunity in Concord, California
Schedule: Wednesday–Saturday | 6:00 am - 4:30 pm

Be the calm, compassionate presence that helps pets and their families navigate veterinary emergencies. As a Client Intake Coordinator at SAGE Concord, you'll play a critical role in creating an exceptional client experience while partnering with our Emergency team to deliver timely, life-saving care. If you thrive in a fast-paced environment, communicate with empathy, and enjoy being an essential part of a collaborative hospital team, we'd love to meet you.

• Serve as the first point of contact for emergency clients, providing compassionate service during stressful situations.
• Triage incoming emergency cases and communicate critical information to the clinical team.
• Obtain patient histories and accurately document medical information in the electronic medical record.
• Assist with patient intake, including obtaining vital signs when appropriate.
• Coordinate closely with veterinarians and technicians to prioritize cases and maintain efficient patient flow.
• Accurately enter service charges during the intake process to support timely invoicing.
• Prepare and maintain exam rooms for incoming emergency patients.
• Keep clients informed by providing updates and setting expectations throughout their visit.
• Support efficient shift transitions and daily Emergency Department operations.
• Work closely with veterinarians, technicians, and support teams.
• Contribute to a positive, team-focused hospital culture.

• High school diploma or equivalent.
• Minimum of two years of clinical veterinary experience required; emergency or specialty hospital experience strongly preferred.
• Strong knowledge of veterinary terminology and emergency patient care.
• Excellent communication, client service, and interpersonal skills.
• Ability to remain calm, organized, and compassionate in a fast-paced environment.
• Ability to lift 40 pounds or more and stand for extended periods.
• Bilingual skills are a plus but not required.
• A collaborative mindset and commitment to exceptional patient and client care.

Located in the heart of the East Bay, Concord offers an outstanding quality of life with easy access to San Francisco, Napa Valley, and the greater Bay Area. Enjoy scenic parks, hiking trails, diverse dining, and a vibrant community while benefiting from a more affordable cost of living than many neighboring Bay Area cities.

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of more than 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and excellence.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow professionally and personally.

At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicine—together.

At Ethos, this isn't just a job—it's an opportunity to make a meaningful impact while supporting pets, their families, and one of California's leading emergency and specialty veterinary teams.

Apply today and become an essential part of the SAGE Concord team.

Ethos Veterinary Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are based on qualifications, competence, merit, and business need.