Veterinary Hospital Manager

• Model and reinforce a culture of respect, accountability, and collaboration
• Lead with transparency, consistency, and emotional intelligence
• Provide consistent coaching, feedback, and performance management for team members
• Address conflict proactively and professionally
• Encourage and support continuing education and skill advancement
• Directly oversee front desk operations and team performance
• Identify inefficiencies and implement process improvements
• Work with Technical Training and Development leads to ensure proper staffing levels and effective scheduling practices
• Maintain compliance with hospital policies, safety protocols, and regulatory standards
• Support implementation of new systems, tools, and operational initiatives
• Champion a high standard of client service across all departments, and handle and resolve client concerns and escalations
• Help implement strategies to improve client satisfaction, retention, and experience
• Contribute to hospital financial health through labor management and scheduling efficiency, inventory oversight and cost awareness, and monitoring key performance indicators (KPIs)
• Partner with the Hospital Director on budget tracking and forecasting, and identifying growth opportunities
• Support revenue growth through improved operations and client experience
• Participate in hiring, onboarding, and training of new team members, and support ongoing staff development and career pathing
• Conduct or assist with performance evaluations and development plans
• Partner closely with the Hospital Director and Medical Director on strategic and operational decisions, and act as a liaison between leadership and support staff
• Support change management and organizational initiatives
• Work closely with veterinarians, technicians, and support teams
• Contribute to a positive, team-focused hospital culture

• Leadership experience with the ability to coach, provide feedback, and manage team performance
• Experience overseeing hospital or practice operations, including front desk operations and staffing and scheduling practices
• Financial and operational awareness, including labor management, inventory oversight, and monitoring key performance indicators (KPIs)
• A strong client service focus, with the ability to handle and resolve client concerns and escalations
• Strong communication and emotional intelligence, with the ability to address conflict proactively and professionally
• Comfort leading through change and supporting organizational initiatives
• A collaborative mindset and commitment to exceptional patient care

Located along historic Route 66 in Albuquerque's Nob Hill neighborhood, the hospital sits in one of the city's most vibrant and walkable districts, known for its local shops, restaurants, and character. Albuquerque offers a high desert setting with year-round sunshine, easy access to the Sandia Mountains, and a lower cost of living, making it an appealing place to build a career and enjoy life outside of work.

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.