Trainee Technical Support Engineer

Lviv / HybridHybridentry

Technical Support EngineerCustomer

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Quick Summary

Overview

About us: EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments,

Technical Tools

Technical Support EngineerCustomer

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

Responsibilities

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Validate deployments and monitor release activities across different environments
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Assist with CI/CD-related tasks and basic troubleshooting of deployment issues
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Perform game and integration verification after releases
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Analyze application logs and collect technical information for troubleshooting
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Work with REST APIs, Postman, JSON payloads, and configuration files
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Verify launch URLs, domains, and environment-specific configurations
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Assist QA teams and operators with technical investigations and issue resolution
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Collect and analyze HAR logs and browser network traces
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Perform basic database checks using SQL queries
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Escalate complex issues to developers or the TechOps Team Lead engineers when required
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Participate in continuous improvement of operational processes and monitoring practices

Requirements

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Technical Skills

Web & Network Basics
Knowledge of HTTP methods
API Testing & Data Structures
Web Troubleshooting & Browser Console(DevTools)
Environments & Deployment Process
Basic knowledge of MySQL
English B1/B2Soft

Soft Skills:

Analytical Thinking & Problem Solving
Multitasking & Fast Pace
Communication & Fast Learning
Attention to details

What We Offer

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✓Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.

✓3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance

✓Hybrid work schedule is available after the first three months of employment with 80/20 office/home format until the end of 2026. Starting from 2027, the policy will transition to primarily office-based work, with up to 10 work-from-home days per year with manager approval.

✓Benefit from two Free Fridays each year, limited to one per quarter.

✓Daily catered lunch or monthly lunch allowance.

✓Private Medical Subscription.

✓Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.

✓Gym allowance.

✓Corporate English lessons.

21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.

4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!