KPI Architect

Exelab builds custom, AI-powered solutions, each one tailor-made to a client's specific business objective. We run every engagement like a small product effort: we start from a real problem and craft a solution to move a real metric (revenue, efficiency, conversion, retention). We work in small, tight teams, close to the client's business, and we use AI directly in how we design and build. What matters to us is the impact we create for clients. 

The role works across selected client engagements rather than being assigned indiscriminately to every project. It is most relevant when Exelab aims to create a measurable business, operational, or behavioral outcome. Projects whose success is defined primarily by technical delivery, regulatory compliance, or adherence to fixed requirements may not require the same level of involvement.

The KPI Architect may join before the sale to help Value Builders and account teams validate an opportunity, at project inception to turn a value objective into a measurement framework, or later when complex analysis, a dashboard, or a monitoring system is needed. Reporting to the General Manager, this person works alongside Value Builders, Project Managers, Solution Architects, and technical specialists. The Value Builder remains accountable for the value delivered; the KPI Architect is accountable for the integrity and credibility of how that value is defined and measured.

The KPI Architect ensures that selected client initiatives can be evaluated through reliable data and useful decision systems. Their core responsibilities include:

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In summary, an ideal candidate profile might read: "A client-facing analytics professional who can clarify what success means, design the system that will measure it, work directly with data to build the analysis or dashboard, and explain what the evidence means for the next business decision."

Information Security Responsibilities: All employees are required to comply with Exelab's Information Security Policy, report security incidents promptly to the CISO, handle data according to its classification, and complete security awareness training.