Customer Service Rep

United States·KentNormalmid

Customer SupportCustomer Service Representative

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Quick Summary

Requirements Summary

This employee must occasionally lift and/or move up to 50 pounds.

Technical Tools

Customer SupportCustomer Service Representative

Offering $17.13 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records

Read and analyze documents such as patient orders
Comprehend pharmacy prescription terminology
Effectively communicate with coworkers and patients alike
help with the training of employees
calculate figures and amounts in reference to frequency and doses dispensed
apply common sense understanding to carry out oral and written instructions

Education & Experience:

High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
Computer entry Required
Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Location & Eligibility

Where is the job

Kent, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $35,630–$47,840 a year; 13% above the $36,920 median for Customer Service Representative jobs on Jobera (2,061 salaries).
Who can apply: United States
Posted: Today
Employer: has 717 open jobs on Jobera in 2 countries.