Customer Service Rep I - PHC

United StatesNormalmid

OtherCustomer Service Rep

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Quick Summary

Requirements Summary

The employee must occasionally lift and/or move up to 10 pounds.

Technical Tools

OtherCustomer Service Rep

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Responsibilities

~1 min read

→ Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
→ Documents calls and intakes in computerized record keeping system (Productivity)
→ Verifies and updates demographic information such as address and telephone number in computerized records

→ Read and analyze documents such as patient orders
→ Comprehend pharmacy prescription terminology
→ Effectively communicate with co-workers and patients alike
→ Help with the training of employees
→ Calculate figures and amounts in reference to frequency and doses dispensed
→ Apply common sense understanding to carry out oral and written instructions

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
Must meet any licensing requirements necessary for specific location
Computer entry experience required

The employee must occasionally lift and/or move up to 10 pounds.