Customer Service Representative

• Manage daily customer orders, including identifying customer needs, validating part requirements, confirming availability, and processing orders.
• Provide customers with pricing, quotations, delivery information, order confirmations, and order status updates.
• Follow up on orders, delivery validation, invoicing activities, credits, returns, and warranty claims.
• Process PC and server simulation software orders, registrations, and troubleshooting requests.
• Gather technical information and utilize parts manuals to help customers identify the correct replacement parts.
• Create and process Return Authorizations (RAs) in accordance with company procedures.
• Collaborate with Finance, Purchasing, Inventory Planning, Logistics, Sales, Technical Support, Training, and Service teams to ensure customer satisfaction.
• Maintain current knowledge of FANUC product lines and related support resources.
• Provide telephone, email, and chat support for customer inquiries.
• Utilize technical manuals, product knowledge, and support tools to effectively resolve customer issues.

• High School Diploma or GED.
• Minimum one year of customer service or technical work experience.
• Strong customer service skills with a professional, courteous, and helpful demeanor.
• Ability to effectively manage difficult or potentially frustrating customer situations.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent interpersonal, written, verbal, listening, and technical communication skills.
• Proficiency with Windows, Oracle, Microsoft Word, PowerPoint, Excel, and web-based applications.
• Ability to work varying schedules, overtime as needed, and effectively perform in a fast-paced call center environment.

• Associate Degree in Business or a related field, or equivalent relevant experience.
• Prior exposure to FANUC equipment.
• Experience providing customer service over the phone with strong caller management skills.
• Ability to follow established call structures while supporting call center performance requirements.
• Ability to read and interpret technical manuals and engineering drawings.

It's Your Move

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we’re excited to invite talented individuals like you to explore what’s possible with us.

If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!