Customer Service Representative

Customer Service Representative

Location: Frameries, Belgium - Hybrid

Work Arrangement: Hybrid (4-5 days onsite initially, then flexible 2 days onsite per week)

What we do at Weir

We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.

Make your impact

You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.

What you’ll do

• Customer Engagement: Serve as a vital link between Weir ESCO and its customers by managing first-line customer interactions primarily via phone and email, ensuring timely and accurate responses to inquiries and requests.

• Order Management: Process customer sales orders, returns, credits, and invoices following established procedures, ensuring accuracy and customer satisfaction.

• Cross-Functional Collaboration: Liaise with multiple internal teams to gather information and provide customers with knowledgeable, well-informed responses, including technical assistance support without requiring a technical background.

• Sales Support: Prepare, send, and follow up on requests for quotations and other sales promotion activities to support business growth.

• Accounts Receivable Assistance: Support the accounts receivable team by following up on payments and sending reminders to customers as needed.

• Travel Requirements: Occasional travel may be required for customer visits or events, typically accompanied by the district manager.

• Success Metrics: Success in this role means delivering exceptional customer service, maintaining accurate order processing, and fostering strong internal and external relationships to exceed customer expectations.

• Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world-class safety culture.

What you’ll bring

Must-haves:

• Fluent English communication skills; French language skills are a natural asset given the location.

• Strong computer proficiency, including ERP systems and MS Office software.

• Customer service experience in any industry.

Nice-to-haves:

• Experience working in a hybrid work environment with flexibility and independence.

• Familiarity with e-commerce solutions and order management systems.

• Ability to collaborate effectively across multiple teams and departments.

• Knowledge of additional European languages.

Why join Weir?

We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.

We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.

We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.

Benefits

• Competitive pay

• Career development and learning support

• Access to global inclusion networks

• Regional and team-specific benefits

• Sharebuilder scheme

• Wellness support for you and your family

• Collaboration with global teams

• Study support

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