Sales Process Lead

The Sales Process Lead will be part of Fastly’s Global Sales Operations team, responsible for managing and documenting global sales process frameworks. This role will be a key contributor to the Sales Strategy & Operations team, reporting to the Sr. Manager, Global Sales Strategy & Operations, based out of our India office.  

This role will collaborate closely with the Sr. Director of Sales Strategy & Operations to tackle complex operational business challenges to enhance revenue growth and sales productivity. They will do this by analyzing, mapping and optimizing the entire sales cycle. They will utilize data from CRM systems (Salesforce) and other sales tools to identify bottlenecks and implement efficient processes. 

They will also engage with cross-functional teams across Tier 1 Sales Support, Field, Channel and SE operations, Marketing operations, and IT Business Systems teams to manage key process related projects.

The perfect candidate for this role is a self-starter, who can effectively manage multiple projects and translate process or technical content for sales audience consumption. They will have a solid understanding of Sales as a business function, with a minimum 3-5 years experience either in Sales operations role or sales/business process analysis roles in high-tech or SaaS based companies. They will have extensive working knowledge of Salesforce CRM and key sales processes across Lead to Cash including: Leads, Account management, Opportunity management, Configure-Price-Quote (CPQ), Order to Cash. 

They will also have a foundation in analytical and problem solving skills, able to compile basic data analysis using Excel or Google Sheets. Finally, they will have a sense of urgency in responding to Sales inquiries, to deliver a positive Sales support experience.   

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  Responsible for documenting, analyzing, designing and optimizing business processes to improve Fastly’s sales team efficiency and productivity

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  Analyze existing sales workflows to document, identify and manage areas for process optimization 

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  Define and implement process improvement methodologies and frameworks, where applicable.

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  Drive and manage multiple projects with cross-functional teams across sales and marketing operations, and Business systems (IT).

• 5+ years of combined operations or technology business experience

• 3+ years specifically in a sales operations role with focus on process and system improvements

• Working knowledge of sales process and other process frameworks

• Working knowledge of Salesforce and other sales tools, to support their process expertise

• Experience building and using agentic-prompts to automate GTM and support workflows

• Strong communication and project management skills, with ability to manage multiple projects simultaneously

• Strong analytical skills with ability to present complex information in a clear and concise manner

• Proven ability to network and build strong relationships with peers and senior leaders

We’ll be super impressed if you have experience in any of these: 

• Knowledge of other sales tools including 6Sense, Clari, and dashboards (Looker, Tableau or PowerBI)

• Process methodologies such as Six Sigma, Lean

• Applying AI to improve sales process, system and data analytics workflows and deliverables

• This position will require you to work during scheduled hours from 2 pm - 11 pm (IST)

• Due to the global scope of this role, core business hours may extend to US, Europe and APJ friendly time-zones for some engagements

This position is based out of our Pune, India office.

This position does not require travel, unless specified by your manager.

All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. 

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