Manager of Managed Services

As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits, Feathr is purpose-built to help our customers unlock more results, time, and confidence.

Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence.

We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers" you've come to the right place.

• →

  Directly lead, develop, and mentor a team of 10–15 Campaign Managers and Strategists.

• →

  Conduct regular call and email reviews to provide actionable feedback on client management, objection handling, and campaign execution.

• →

  Lead bi-annual reviews, career growth planning, performance management (including PIPs when necessary), and candidate interviewing/onboarding.

We've prepared a comprehensive candidate resource that provides valuable insights and tips for interviewing at Feathr. It covers everything from common interview questions to helpful advice on how to make the most of your interview experience with us. Access the resource here.

We encourage all applicants to take advantage of this resource to help prepare for their interviews and gain a deeper understanding of what to expect when applying to join our Flock.

• Architect, document, and launch new operational workflows, ensuring high team adoption and minimal disruption.

• Establish key performance indicators (KPIs), track service delivery metrics, and build capacity models to support sustainable growth.

• Partner with Product, Customer Success, and other internal partners to pilot new features, workflows, and service strategies.

• Act as the primary escalation point for critical client issues, with direct authority to approve concessions or custom solutions.

• Serve as a subject-matter expert for the Feathr platform, helping your team troubleshoot issues and translate complex technical concepts for non-technical clients.

This position is Remote to candidates located in the U.S. Most of the team is located in Eastern/Central timezone. We also have our headquarters in Gainesville, FL.

We believe in a fair, consistent, and equitable hiring process. Every stage uses standardized rubrics to evaluate candidates objectively.

Feathr defines culture as the secret sauce that makes our flock members want to come to work everyday and do their best work. Like every company, we have an acronym that conveys the most important aspects of the culture we strive to have. 

• Practicality: Progress Over Perfection

• Ambition: When Feathr wins, We all win

• Candor: Better communication, Better results

• Trust: Assume the best, Share openly

• Service: We exist to fix

This acronym is only as useful as the integrity of the people who reference it and believe in it. Every person at Feathr will face challenges, the most important quality is a commitment to work through those challenges with self-awareness and honesty. 

Feathr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. So, however you identify and whatever background you bring with you, if you think you’d drive value in this position, please apply.