Healthcare CSR

• →Handle all incoming calls in a manner that adheres to HIPAA privacy regulations.
• →When returning or placing outbound calls, the same HIPAA privacy regulations must be followed.
• →Log in and out of multiple systems (including practice management systems) to research and answer patient’s questions, accurately and with detail.
• →Obtain patient payment information over the phone, process the payment and appropriately note the account.
• →Escalate issues effectively to a supervisor or management for assistance.
• →Responsible for ensuring all client specific protocols are followed during the patient billing cycles.
• →Provide accurate and thorough analysis of aging, as requested.
• →Review statements to ensure that the information and balance is accurate.
• →Respond to requests, professionally and promptly, and follow up with outstanding requests in a similar matter.
• →To undertake other duties commensurate with the grade as requested by the immediate superior.

• Atleast 2 years of BPO experience under a Healthcare account
• Excellent communication skills both verbal and written
• Comfortable working with numbers
• Can work onsite and graveyard shift

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:

• • Day 1 HMO
  • Competitive pay including incentives and generous allowances
  • Payment of all statutory government benefits
  • 25 days of annual paid leave some days are convertible to cash
  • 13^th month pay
  • Onsite medical support
  • Employee Engagement Events
  • Employee Referral Program
  • Skills, training for personal and professional development

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