Fieldnation61mo ago

Support Coordinator (Night Shift)

Dhaka · DhakaFull-timemid

OtherSupport Coordinator

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Quick Summary

Overview

Why is this role important to Field Nation? As a Support Coordinator at Field Nation, you’re not just solving problems; you’re the superhero our customers need! You’re the front line of support,

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OtherSupport Coordinator

Why is this role important to Field Nation?

As a Support Coordinator at Field Nation, you’re not just solving problems; you’re the superhero our customers need! You’re the front line of support, the problem-solver extraordinaire, ensuring that every interaction is filled with accuracy and efficiency.

Dive into the world of customer inquiries with finesse, whether it's through the art of phone calls or service cloud

Be the master of problem resolution, clarifying complaints, determining root causes, and delivering solutions that leave customers satisfied

Keep communication top of mind by recording all details, performing internal tasks with multi-tasking abilities, and being the go-to expert on all things Field Nation.

Fluency in the English language, both spoken and written to master customer satisfaction

Ability to handle calls and emails with professionalism, embodying the spirit of Field Nation in every interaction, particularly in high-stakes situations

Mastery in the art of diplomacy, bringing separate perspectives together while remaining as a neutral third party.

A knack for attention to detail; it’s not just a trait; it’s a way of life for you

Ability to maintain balance through any storm, and superpowers in time management and prioritization abilities.

Competitive salary range: BDT 35,000 - 45,000 Monthly

Mobile bill, gym membership, medical insurance - because we care about your well-being

Festival bonus, profit sharing, gratuity benefit - your success is our success

Lunch/Dinner facilities - fully subsidized, because we believe in well-fed brains

Work hard, play hard with a sound work-life balance and a friendly environment

Chance to work with cross-cultural teams in the U.S. - expanding your horizons

Semi-annual reflection opportunities - because growth is the name of the game

Employee Drop Off - we’ve got your commute covered

This is a full-time, hybrid position (We come into the office on Mondays & Tuesdays for community building)