Lead Patient Access Rep

Are you an experienced patient access professional with strong leadership skills and a passion for delivering excellent service? UR Medicine Finger Lakes Health is seeking a Lead Patient Access Representative to help guide daily department operations, support staff development, and ensure accurate, efficient patient registration and insurance processing.

In this role, you’ll help lead a team responsible for creating a positive patient experience while supporting registration accuracy, insurance compliance, financial clearance, and front-end collections.

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  Oversee daily Patient Access operations, helping ensure appropriate staffing, productivity, accuracy, and quality standards.

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  Train, orient, and support employees while assisting with ongoing education and performance improvement.

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  Monitor patient registration for accuracy and completeness, including demographic, social, and financial information.

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  Ensure insurance verification, referrals, and authorizations are completed as required to help prevent claim denials and delays.

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  Support front-end collections and train staff on collection policies and procedures.

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  Monitor compliance with organizational policies, regulatory requirements, and insurance guidelines.

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  Serve as a resource for patient access systems and software, helping troubleshoot issues and ensure staff have the tools needed to perform their jobs.

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  Collaborate with Patient Financial Services, Care Management, scheduling, physician offices, laboratory areas, and other departments to resolve issues and improve workflows.

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  Use reports and tracking tools to monitor performance, identify opportunities for improvement, and support departmental goals.

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  Communicate expectations clearly and professionally while promoting teamwork and accountability.

At UR Medicine Finger Lakes Health, we are committed to creating a healing environment built on professionalism, effective communication, safety, dignity, and respect. As a Lead Patient Access Representative, you will play an important role in supporting both our team and the patients we serve.

• High school diploma or equivalent.

• At least two years of Patient Access or Patient Financial Services experience.

• Knowledge of insurance requirements, regulatory guidelines, and medical terminology, including CPT and ICD-10 coding.

• Experience with front-end collections.

• Strong analytical, problem-solving, organizational, and communication skills.

• Demonstrated leadership abilities and the ability to support, train, and guide team members.

• Ability to maintain confidentiality, manage competing priorities, meet deadlines, and interact professionally with patients, staff, and visitors.

• Bachelor's degree.

• Previous leadership or supervisory experience.

• Experience with Microsoft Office applications, including Word and Excel.