Service Desk Analyst I: Hrly FT

United States·Sanduskymid

Customer SupportService Desk Analyst

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Quick Summary

Key Responsibilities

Responsible for the installation and maintenance of Firelands Regional Medical Center (FRMC) desktop application software, desktop hardware and related components,

Requirements Summary

Associate’s Degree in related field, or 2 years of equivalent career experience. Hardware certification of any type, or Microsoft Windows and/or Microsoft Office certification, is a plus.

Technical Tools

Customer SupportService Desk Analyst

Employee-centric: Competitive pay, excellent benefits, tuition assistance, retirement plan matching, recognition program, local discounts.
Stability: Serving Erie and surrounding counties since 1876.
Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
Work/life: You will find support to help you manage your personal life while building a career.

Responsibilities

~4 min read

→Responsible for the installation and maintenance of Firelands Regional Medical Center (FRMC) desktop application software, desktop hardware and related components, and for developing related training programs to orient new employees and to enhance the skills of existing employees. Maintains application and network security, and monitors network infrastructure. Provides instruction and advice to staff members from external departments, including Management and Administrative team members. Communicates directly with vendors, acting as an agent of FRMC to resolve problems. These activities occasionally take place on days or at times other than the employee’s normally scheduled shift.
→Installs and maintains PC/workstation software, and installs, replaces, relocates, and maintains PC/workstation hardware and related components without direct supervision. Required to lift and move a variety of computer-related hardware between various FRMC locations. Generates and maintains appropriate documentation, and tracks and reports progress on all active projects.
→Independently plans, schedules, and installs computer-related hardware to ensure that FRMC operations are maintained, as approved by Senior Administration. Responsible for scheduling, set-up, and trouble-shooting audio-visual equipment.
→Monitors network infrastructure, with particular emphasis on wiring closets and cabling, alerting Network Analysts to potential issues of concern regarding capacity and/or performance. Manages application and network security by maintaining user accounts and network access privileges. Maintains asset records, monitors licensing and distribution of software, and assists with the evaluation of new products.
→Evaluates hardware and software function, performance, and utilization issues. Troubleshoots problems and initiates corrective action. Provides Level-1 Service Desk support to FRMC system users, including Medical Center management and administration.
→Provides technical assistance, training, and ongoing support to fellow Information Services staff, and users of FRMC systems. Establishes appropriate procedures for system utilization. Provides stand-by coverage as scheduled, and subject to call-in as needed.
→Communicates ideas; understands and interprets other's ideas; demonstrates courtesy, consideration, and patience. Puts organizational goals ahead of personal goals; manages fluctuations in work and schedule requirements effectively; demonstrates initiative and cooperation.

→Associate’s Degree in related field, or 2 years of equivalent career experience. Hardware certification of any type, or Microsoft Windows and/or Microsoft Office certification, is a plus.
→Demonstrates willingness, ability and availability to attend training as requested by supervisor or manager.
→Demonstrates ability to implement learned skills and abilities through "on the job" efforts and/or professional certifications.
→Achieves professional certifications as requested by manager or supervisor in accordance with all Fireland's training policies and procedures.
→Demonstrates knowledge of and ability to install, support, and train others in the proper use and care of various computer-related equipment, such as (but not limited to) PCs/workstations, printers, scanners, bar code readers, etc.
→Demonstrates knowledge of and ability to install, support, and train others in the proper use of various desktop applications, data storage and reporting methods, software utilities and tools, and principles of information management.
→Demonstrates ability to grasp new and technical concepts quickly, and stay current with technology. Demonstrates analytical abilities, creativity, and attentiveness to detail.
→Demonstrates initiative and the ability to work independently in a stressful environment. Result oriented, with strong leadership skills.
→Demonstrates ability to communicate effectively in both written and oral form. Demonstrates ability and willingness to generate and maintain necessary documentation.
→Demonstrates ability to work in a safe and efficient manner and maintain an accident-free work place. Demonstrates compliance with Medical Center and departmental policies and procedures, and a working knowledge of Medical Center emergency codes.
→Demonstrates compliance with applicable OSHA regulations and CDC standard and transmission-based precaution recommendations and the ability to utilize proper personal protective equipment. Demonstrates compliance with provisions of applicable S.D.S. forms
→Must possess a valid State of Ohio motor vehicle operator's license and be insurable under Firelands' auto policy. Employee must provide proof of personal automobile liability insurance coverage upon request.
→Punctual attendance at assigned work location is required.
→Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of emergency codes.
→Ability to comply with OSHA regulations and CDC standard and transmission based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms.
→Successful completion of a one hundred eighty (180) day probationary period.