Email / Chat Support Executive

We're looking for a confident, motivated, detail-oriented, customer-focused, problem-solving, and experienced Non-Voice Customer Service Account Executive to join our dynamic team. As an Email / Chat Support Executive, you will be the frontline of customer interaction, ensuring that all customer inquiries are handled with excellence and efficiency. Your role is crucial in maintaining the integrity of our customer service, supporting our objectives, and enhancing client satisfaction. What You'll Do: Handle inbound customer inquiries via phone, email, and chat, providing prompt and accurate technical support. Troubleshoot software, hardware, and other technical issues, guiding customers through solutions with patience and clarity. Identify customer needs and seamlessly introduce upgrades, add-ons, or premium services that align with their requirements. Document customer interactions and resolutions within the CRM system. Collaborate with other teams to escalate complex issues and ensure timely resolution. Requirements Outstanding written communication skills with impeccable grammar and spelling. Empathy and professionalism in customer interactions. Strong problem-solving skills and attention to detail. Ability to multitask and manage multiple chat conversations simultaneously. Experience using CRM systems and knowledge base tools. Benefits Why Flatworld Philippines: At Flatworld Philippines, you will be joining a dynamic work environment that offers competitive compensation, fosters innovation, and presents unique growth opportunities. Being a part of our team means contributing to and benefiting from our supportive work culture. We offer: Competitive compensation packages Comprehensive health coverage including HMO and Life Insurance Opportunities for professional growth and development A supportive and dynamic work environment Free meals and other wellness benefits Please submit your resume detailing your experience, skills, and qualifications. We look forward to reviewing your application and seeing how you can be a valuable addition to our team. Your journey with Flatworld Philippines starts here!