Tailormade Group Sales Expert

Vietnam·Hanoimid

OtherExpert

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Quick Summary

Overview

TRAVEL EXPERT,

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OtherExpert

About the Role

~1 min read

Join Discova's Tailormade Sales – GIT team and help create unforgettable travel experiences across some of the world's most exciting destinations. As a Travel Expert, you'll combine your passion for travel, destination expertise, and sales skills to design customized group itineraries, build strong travel agent partnerships, and convert enquiries into exceptional travel bookings. This is an exciting opportunity for someone who thrives in a sales-driven environment, enjoys relationship building, and takes pride in delivering outstanding customer experiences while achieving commercial results. You'll also play a key role in mentoring colleagues, sharing destination knowledge, and contributing to continuous improvement across the team.

Responsibilities

~3 min read

→Take ownership of tailor-made and ad-hoc group travel enquiries from initial brief through to booking confirmation.
→Consult with travel agents and partners to understand traveller needs, preferences, expectations, and budgets.
→Design personalized and commercially viable itineraries that align with client requirements.
→Build and maintain strong relationships with travel agents and partners through proactive communication and exceptional service.
→Identify upselling and cross-selling opportunities to maximize booking value and customer satisfaction.
→Recommend suitable products, experiences, and accommodation upgrades.
→Ensure accurate and timely processing of bookings, documentation, invoicing, and system updates.
→Collaborate with suppliers and internal teams to ensure seamless delivery of travel arrangements.
→Support the Team Leader in strengthening relationships with key travel partners and internal stakeholders.
→Maintain a high level of destination, product, and supplier knowledge through ongoing learning and development.
→Share destination expertise and market insights with team members to enhance overall team capability.
→Support onboarding, coaching, and development of new team members and interns as required.
→Work collaboratively with cross-functional teams to improve sales performance, operational efficiency, and customer experience.
→Demonstrate a proactive approach to personal growth and continuous improvement.
→Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry

🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more

💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development

🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways

🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations

👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age

🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave

💚 Sustainability: We're committed to protecting the environment essential to tourism's future

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!

#LI-MP1#DSVA#LI-Onsite

Requirements

~1 min read

Minimum 1 year of experience within the tourism industry or inbound tourism is desirable.
Fluent written and spoken English is required.
Additional European language skills are advantageous.
Strong sales capability with a customer-focused approach.
Advanced computer skills and confidence learning new systems.
Excellent communication skills across phone, video calls, email, and messaging platforms.
Strong organizational and time management skills.
High attention to detail and accuracy.
Ability to manage multiple priorities and perform under pressure.
Strong problem-solving and solution-oriented mindset.
Ability to work independently and collaboratively within a team environment.
Willingness to travel for business when required.
Proficiency in Microsoft Office applications.
Familiarity with Discova systems is advantageous.