Outbound CSR Service Scheduler

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is a high-energy, phone-based role focused on outbound calling, customer follow-up, and appointment setting.

If you’re someone who can stay focused, handle volume, and wants to earn based on production, this is the opportunity for you.

• → Make high-volume outbound calls daily
• → Follow up with existing and inactive customers
• → Schedule and confirm service appointments
• → Re-engage customers for annual maintenance and services
• → Use CRM systems to track activity, notes, and outcomes
• → Follow call scripts and overcome common objections
• → Maintain consistent call pace throughout your shift

• Outbound and/or inbound call center experience
• Customer service or sales background
• Experience using a CRM system
• Bilingual is a plus

• Clear expectations and performance structure
• Consistent workflow — no guessing what to do
• Opportunity to grow into higher-level roles
• Be part of a team that values accountability and results

• Call center reps who want more earning potential
• Sales-minded individuals who thrive in a structured environment
• Self-starters who don’t need to be micromanaged

• Comfortable on the phone for the entire shift
• Strong work ethic and self-motivation
• Coachable and open to feedback
• Basic typing and computer skills
• Reliable personal transportation