Eligibility Operations Manager

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OperationsOperations Manager

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Requirements Summary

Work cross-functionally with Sales, Client Development, Member Outreach, Product, Engineering, Clinical Operations, Support, Revenue Cycle, and Analytics to ensure a smoot

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OperationsOperations Manager

About the Role

~1 min read

Work cross-functionally with Sales, Client Development, Member Outreach, Product, Engineering, Clinical Operations, Support, Revenue Cycle, and Analytics to ensure a smooth partner onboarding experience.

Own client eligibility file setup, ongoing monitoring, and accuracy including file processing and issue resolution.

Own client QA processes ensuring accuracy and on-time launches.

Document client business requirements and serve as liaison with internal and external technical teams.

Lead client conversations about data integrations, configuration requirements, member workflows, and benefit design during pre-sales scoping and implementation discussions.

Identify and escalate risks to a successful implementation and delivery or ongoing partnership, pivoting to ensure bottlenecks are addressed in a timely manner.

Motivated, collaborative, a quick learner, and results-oriented

Experienced leading matrixed internal and external teams through complex projects

Able to work quickly to adapt to new challenges and deliver results with minimal oversight

Comfortable in a dynamic work environment with a passion for impacting health outcomes at scale

A strategic thinker able to proactively identify and resolve complex issues in an evolving environment

Knowledgeable about how health plans serve members across Medicare, Medicaid, and Commercial lines of business

8+ years of experience in an analytics, implementation, client services, or operations role at a in healthcare services or technology company

Strong verbal and written communication skills with the ability to synthesize complex information and facilitate conversations between technical and non-technical audiences

Strong problem solving skills, capable of identifying root causes and evaluating potential solutions with intrinsic motivation to move work forward

Working knowledge of eligibility file import ETLs and healthcare file formats such as 834 or HL7

Working knowledge of MySQL or PostgresSQL

Working knowledge of SSO technologies such as SAML 2.0 and OAuth 2.0

Bachelor's degree is required; Masters in Science, Technology, or Operations field is a plus

Preferred but not required:

Experience in a startup or small company environment

Understanding of the telehealth and nutrition spaces

Listing Details

Posted: March 13, 2026
First seen: March 26, 2026
Last seen: April 23, 2026

Posting Health

Days active: 27
Repost count: 0
Trust Level: 51%
Scored at: April 23, 2026

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Foodsmart

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Foodsmart is a telehealth company providing personalized nutrition plans and guidance through registered dietitians, along with tools for meal planning and food delivery, to improve health outcomes.

Employees

750

Founded

2010

Domain

foodsmart.com

Jobs

View 12 jobs

View company profile

Salary

USD 130000–160000

per year