Retail Operations Coordinator

As our Retail Operations Coordinator, you’ll be the first point of contact supporting store openings, refurbishments, and Change of Ownership (COO) activity across our network.

Operating as a retail operations helpdesk, you’ll triage and resolve queries, support store teams through key transitions, and ensure operational readiness from pre-opening through to post-go-live stabilisation.

You’ll work closely with Retail Operations, Property, Membership and Programme Teams to deliver consistent support and seamless store transitions.

• →Act as the primary helpdesk for store opening and COO operational support
• →Log, triage, resolve or escalate queries through support channels
• →Support stores during readiness, opening, and stabilisation phases
• →Assist Operators and Store Leadership with systems, processes, and operational readiness
• →Maintain accurate records of issues, actions, and outcomes
• →Identify recurring issues and contribute to continuous improvement
• →Coordinate with internal teams to deliver consistent operational support
• →Support refurbishment and change initiatives across the network

You’re a practical, solutions-focused operator who thrives in fast-paced retail environments. You’ll bring:

• 2–4 years’ experience in retail operations, store support, or coordination roles
• Experience supporting store openings, refurbishments, or transitions
• Strong understanding of grocery or multi-site retail operations
• Experience working with systems (SAP or similar) and troubleshooting issues
• Proven ability to prioritise, triage, and resolve operational challenges
• Excellent communication skills with the ability to support diverse stakeholders
• Strong organisation skills and attention to detail
• A customer-first, store-first mindset