Assistant Front Office Manager

Four Seasons Praguemid

Front Office ManagerHospitality & Tourism

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Quick Summary

Key Responsibilities

As an Assistant Front Office Manager, you will lead Front Office operations, ensuring exceptional guest experiences and adherence to Four Seasons standards.

Requirements Summary

· Excellent personal presentation, interpersonal, and leadership skills

Technical Tools

Front Office ManagerHospitality & Tourism

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

There’s a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that’s just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites.

About the Role

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As an Assistant Front Office Manager, you will lead Front Office operations, ensuring exceptional guest experiences and adherence to Four Seasons standards. You will act as a key leader within the Front Office team and replace the Front Office Manager during their absence.

Responsibilities

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· Handle guest interactions, resolve complaints, and accommodate special requests.

· Coordinate arrivals, departures, and billing requirements; review daily arrivals for VIPs and groups.

· Serve as a point of contact for VIP and Elite guests from pre-arrival through departure.

· Train, develop, and mentor Front Office team members; conduct interviews and evaluations.

· Manage scheduling, attendance closure, and oversee operations in the absence of higher management.

· Take ownership of projects to enhance guest and employee experiences.

· Excellent personal presentation, interpersonal, and leadership skills.

· Strong problem-solving abilities and attention to detail.

· Ability to multitask, prioritize, and handle stressful situations.

· Excellent communication skills and fluent English.

· Flexible schedule to work all shifts, including nights, weekends, and holidays.

· Minimum 1 year of supervisory or assistant manager experience in Front Office at a 5-star hotel.

What We Offer

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· Competitive remuneration package that reflects your skills, contribution, and the premium standards of Four Seasons.

· Outstanding Training & Development programs, including personalized learning pathways, cross training, and access to world class internal learning platforms.

· International Task Force and relocation opportunities, giving you the chance to grow your career across our global portfolio and experience life in different cultures and destinations.

· Global travel benefits, including complimentary and preferred employee rates at Four Seasons hotels and resorts around the world - an opportunity to discover our properties as our guests do.

· Complimentary employee meals and business attire cleaning, so you can focus fully on your day without extra worries.

· Employee benefit cafeteria program, offering flexibility to choose perks that matter most to you.

· Wellbeing and community support, including team events, recognition programs, and initiatives that help you thrive personally and professionally.

· A workplace culture grounded in respect, care, and genuine connection, where you are valued as an individual and supported to bring your best every day.

· Full-time position.

· Expected schedule includes mornings, afternoons, evenings, and weekend shifts.

At Four Seasons, we believe that genuine care is at the heart of everything we do - for our guests, for each other, and for our community. For more than 60 years, our culture has been rooted in the simple idea that life is richer when we connect with purpose and kindness.

At Four Seasons Hotel Prague, our team is inspired every day by the beauty of our city and by the relationships we create, with colleagues who feel like family and with guests whose experiences we help shape. We celebrate individuality, support personal growth, and work together in an environment where everyone can feel safe, welcome, and valued.

To discover our culture and meet your potential new colleagues, follow our LinkedIn page:

Four Seasons Hotel Prague — https://www.linkedin.com/company/four-seasons-hotel-prague/

Applicants must have current work authorization in the Czech Republic or hold an EU passport. This position is offered for an undefined period, with a 3-month trial period.

If you are ready to bring your passion, personality, and commitment to excellence to a place where people genuinely care, we would love to get to know you. Apply today and begin your journey with the Four Seasons Prague team.