Assistant Spa Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• →Support the daily management of Spa, Wellness, and Fitness operations, ensuring the highest standards of luxury service and operational excellence.
• →Drive team performance through coaching, training, mentoring, and continuous development initiatives.
• →Support revenue growth through membership sales, retail performance, upselling programs, and wellness experiences.
• →Enhance spa and wellness offerings by identifying industry trends and introducing innovative treatments, services, and retail products.
• →Oversee the Spa Membership Program, ensuring sales, retention, engagement, and satisfaction targets are achieved.
• →Ensure exceptional guest and member experiences by proactively handling feedback, resolving concerns, and personalizing service whenever possible.
• →Manage administrative and operational functions, including payroll, inventory control, retail management, contracts, and vendor payment follow-up.
• →Monitor compliance with brand standards, health and safety requirements, and departmental policies and procedures.
• →Collaborate closely with hotel leadership and cross-functional teams to drive departmental objectives, guest satisfaction, and business performance.

• Previous experience as an Assistant Spa Manager or in a similar leadership role within a luxury hotel, resort, or wellness environment.

• Proven ability to lead, motivate, and develop high-performing teams.

• Strong understanding of spa, wellness, fitness, and luxury guest service operations.

• Demonstrated success in driving revenue through memberships, retail sales, and upselling initiatives.

• Experience managing budgets, payroll, inventory, and day-to-day operational administration.

• Excellent communication, interpersonal, and guest recovery skills.

• Strong organizational and problem-solving abilities, with a hands-on and proactive approach to leadership.

• 5 days per week over 48 working hours