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Four Seasons Cartagenamid

ConciergeHospitality & Tourism

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About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better,

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ConciergeHospitality & Tourism

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.

Proporciona asistencia personalizada a los huéspedes, ayudándoles con reservas de restaurantes, entradas para eventos y recomendaciones locales. Coordina servicios especiales como transporte, tours y actividades, y maneja solicitudes únicas o especiales en casos de celebración. Además, ofrece información detallada sobre la zona y el hotel, asegurándose de que todas las necesidades de los huéspedes se cumplan de manera eficiente y profesional.

Manejar la comunicación previa a la llegada y la planificación del viaje con todos los huéspedes entrantes.

Es el encargado de la experiencia del huésped una vez que el departamento de reservaciones envíe la confirmación de la misma.

Anticiparse las necesidades de los huéspedes ofreciendo, recomendando, reservando y confirmando transporte, actividades y restaurantes con anticipación.

Coordinar y planificar un detalle considerado, basado en cualquier ocasión especial, celebraciones, preferencias, etc., compartidas antes de su llegada.

Reunir y registrar toda la información relevante de manera oportuna, para asegurar que todos los departamentos puedan ejecutar.

Manejar todas las interacciones con los huéspedes con el más alto nivel de hospitalidad y profesionalismo, atendiendo solicitudes especiales siempre que sea posible; resolver quejas de clientes; asistir a los clientes en todas las consultas relacionadas con los servicios del hotel, horarios de operación, personal clave del hotel, eventos internos, direcciones, etc.