Guest Experience Concierge

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Demonstrate a friendly, courteous, and professional demeanor towards Owners and guests while assisting during their arrival and departure process.

• Welcome and register guests, fulfill requests, and handle special instructions and adhering to established credit policies and procedures.

• Maintain thorough knowledge of the Residence Club amenities, services, and hours of operation, key personnel, special events and activities, and local attractions.

• Successfully complete a room reservation for any given time period knowing what types of accommodations, rates and owners time available. In addition, the ability to properly distinguish between owner, renter, and exchanger reservations.

• Assist owners with usage options, such as split weeks, double usage, exchanges, or Four Seasons credit.

• Maintain a balanced bank and reconcile all transactions at the close of the shift.

• Handle several telephone calls at any given time.

• Full Time

• Early morning, days, evenings, including weekends and holidays