Digital Marketing Coordinator

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Our Team: 

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.  

Who We Look For:  

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. 

Job Description: 

• Assists in the execution of the Hotel/Resort's digital marketing strategy across all digital and electronic marketing platforms.  

• Supports the implementation of innovative digital campaigns that increase awareness of the Hotel/Resort and support commercial objectives.  

• Maintains, updates and optimizes property's digital presence across FS.com. Updates content and imagery across Four Seasons-owned channels (FS.com, Four Seasons App, Preferred Partner, Sales Resource, etc.) and partner websites, ensuring accuracy and alignment with brand standards.  

• Monitors online reputation platforms and guest reviews, reporting trends and feedback to internal stakeholders.  

• Paid Media Coordination: is responsible for paid media support, including campaign briefing, asset collection, trafficking coordination, agency management and performance reporting.  

• Supports digital marketing efforts including SEO, PPC, email marketing, display advertising, and other digital initiatives in collaboration with agency partners.  

• Assists with auditing marketing and sales materials to ensure consistency with brand guidelines and Hotel/Resort positioning.  

• Assists with campaign briefing development, performance tracking, and post-campaign reporting.  

• Maintains reporting dashboards and supports digital performance measurement.  

• Assists with monitoring online partner and agency performance.  

• Conducts competitor benchmarking and market research to identify content, digital marketing, and guest engagement opportunities.  

• Social Media  

• Supports the day-to-day management of Hotel/Resort social media channels.  

• Assists with growing social media audiences and driving engagement across platforms.  

• Utilizes social media monitoring and reporting tools to track performance and identify opportunities.  

• Monitors conversations relevant to the Hotel/Resort, luxury travel industry, and local market.  

• Supports participation in global and regional Four Seasons social media campaigns.  

• Supports digital promotion of restaurants, bars, spa, and other outlets through organic and paid channels.  

• Collaborates with corporate, tourism board, and partner social media teams as required.  

• Content Creation and Collateral  

• Develops and updates content that aligns with Four Seasons brand standards and Hotel/Resort positioning.  

• Assists with the creation of marketing collateral, digital assets, presentations, and promotional materials.  

• Supports content planning, copywriting, editing, photography coordination, and content organization.  

• Collaborates with operational teams to create content that enhances guest engagement and revenue generation.  

• Maintains marketing asset libraries and ensures content remains current and accessible.  

• Supports the coordination and production of photo and video shoots  

• Utilizes reporting tools including Adobe Analytics, social media analytics platforms, Google Analytics, and Revinate to track performance against established KPIs.  

• Monitors Google Travel Insights, Google Hotel Insights, and other digital performance tools and shares relevant findings.  

• Assists in identifying opportunities to improve content quality, social media engagement, website performance, and digital marketing effectiveness.  

• Maintains reporting dashboards and provides regular updates to the marketing team.  

• Supports performance analysis and uses insights to inform optimization recommendations across website, content, email and social channels.  

• Proofreads all marketing materials, including collateral, direct mail, advertising, promotional pieces, and guest correspondence as required.  

• Performs additional duties and special projects as assigned by the Director of Public Relations.  

• Acts as a brand ambassador for Four Seasons at all times, both on and off property, including on personal social media platforms. 

• Provide support and respond to inquiries in an efficient, courteous, and professional manner to achieve maximum employee, guest, or vendor satisfaction while complying with all Four Seasons’ policies. 

• Work harmoniously and professionally with co-workers and supervisors.  

• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. 

Preferred Qualifications and Skills: 

• One to three years of experience in digital marketing, social media, communications, hospitality marketing, or a related field. 

• Internship experience in marketing, communications, hospitality, or public relations may be considered. 

• Understanding of digital marketing principles and social media platforms. 

• Strong written and verbal communication skills. 

• Content creation, copywriting, and storytelling abilities. 

• Basic photography and video content creation skills preferred. 

• Strong attention to detail and organizational skills. 

• Familiarity with social media management and analytics tools. 

• Ability to manage multiple projects while meeting deadlines and priorities. 

• Ability to coordinate effectively with agencies, vendors, influencers, and internal stakeholders. 

• Knowledge of Adobe Creative Suite, Canva, or similar design tools preferred. 

• Experience with content management systems and social media publishing platforms preferred. 

• Proficiency in Microsoft Office Suite. 

• Passion for hospitality, luxury brands, and guest experience 

Our Offering: 

• Opportunities to build a successful career with global potential 　　

• Unique strong culture - diversity of 50 different nationalities　　

• Living accommodation in high quality, well-resourced apartment　 

• Excellent Training and Development opportunities 

• Employee Recognition Programs​ 

• Complimentary nights at FS Hotels Worldwide  

• Paid annual home leave tickets　　 

• Complimentary meals in employee restaurants　　 

• Free transportation to work　　 

• Medical coverage　　 

Work Authorization: 

The hotel will apply for the work authorization for a successful candidate.　 

Learn more about employment with Four Seasons: 

You could also learn more about employment with Four Seasons via the following channels:　　 

https://www.facebook.com/FourSeasonsJobs　　 

https://www.linkedin.com/company/four-seasons-hotels-and-resorts　　

http://jobs.fourseasons.com　　 

https://twitter.com/FourSeasonsJobs