Director of Housekeeping

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Four Seasons Resort and Residences, Okinawa is looking for a Director of Housekeeping

The Director of Housekeeping is responsible for leading all housekeeping and laundry operations while ensuring the highest levels of cleanliness, quality, and guest satisfaction across the resort and residences. As a key member of the pre-opening leadership team, this role will oversee the successful setup of housekeeping operations, establish departmental standards and procedures, build and develop the team, and ensure readiness for opening.

• →Lead the pre-opening planning and execution of all Housekeeping and Laundry operations, including development of policies, procedures, operating standards, and departmental budgets.
• →Oversee recruitment, onboarding, training, and development of the housekeeping team, including contract partners and seasonal workforce, ensuring alignment with Four Seasons service and quality standards.
• →Work closely with contract companies and seasonal workforce partners to deliver an exceptional product and maintain operational excellence.
• →Ensure guest rooms, public areas, residences, and back-of-house areas consistently meet Four Seasons luxury standards.
• →Resolve guest concerns professionally and effectively, handling all interactions with the highest level of hospitality while accommodating special requests whenever possible.
• →Manage labor productivity, scheduling, and payroll processes, ensuring adherence to budgeted labor standards.
• →Monitor and control inventories and departmental expenses, including linens, uniforms, guest supplies, cleaning products, equipment, and contract services.
• →Lead quality assurance, room inspection programs, and continuous improvement initiatives to enhance operational efficiency and guest satisfaction.
• →Interview, select, coach, mentor, and evaluate employees while fostering a positive, high-performing, and engaged team culture.
• →Conduct regular departmental meetings, ensuring employees remain informed of resort updates, policies, service expectations, and best practices.
• →Partner closely with Rooms Division leadership and other departments to ensure a seamless guest experience.

• →Minimum 4 years of progressive leadership experience within Rooms Division, including at least 2 years serving as a Director of Housekeeping in a luxury hotel or resort environment.

• →Pre-opening experience in a luxury hotel or resort is highly preferred.
• →Strong operational and financial acumen, including labor management, payroll administration, budgeting, forecasting, and cost control.
• →Proven ability to recruit, develop, and lead diverse teams while maintaining exceptional employee engagement and service standards.
• →Working knowledge of hotel systems and technology; experience with HotSOS and BirchStreet is preferred.
• →Thorough understanding of luxury hospitality standards and housekeeping best practices.
• →Strong problem-solving, organizational, and interpersonal skills.
• →Fluent Japanese and English communication skills, both written and verbal.

• This is a full-time position.
• 40 working hours per week.
• 10 days off every month except February (9 days)

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.