Director of Technology Innovation & Data

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

As the Director of Technology Innovation & Data, you will play a critical leadership role in the successful pre-opening and ongoing operation of Four Seasons Resort Okinawa. Reporting as a key member of the Resort leadership team, you will be responsible for establishing and overseeing the resort's technology infrastructure, information systems, cybersecurity, telecommunications, and data management strategies.

This is a unique opportunity to shape the technology foundation of one of Four Seasons' most anticipated luxury resort openings. From pre-opening planning and systems implementation to operational readiness and guest technology experiences, you will partner closely with Home Office, ownership representatives, project teams, and resort leaders to deliver innovative, reliable, and guest-centric technology solutions.

You will contribute to a culture of excellence, collaboration, and service, ensuring that technology enhances both the guest journey and employee experience while supporting the operational needs of a world-class luxury resort.

• Lead all Information Technology & Data planning, budgeting, implementation, and operational readiness activities throughout the pre-opening phase.
• Partner with Corporate IT, project consultants, contractors, and ownership representatives to ensure timely delivery of technology infrastructure and systems.
• Manage the installation, testing, and commissioning of all IT-related systems, including networks, servers, telephony, guest room technologies, audiovisual systems, and resort applications.
• Develop IT operational procedures, security standards, disaster recovery plans, and technology governance frameworks before opening.
• Recruit, train, and develop the resort's IT team to ensure operational readiness.

• Oversee day-to-day management and maintenance of all resort technology systems and infrastructure.
• Ensure the availability, performance, and security of critical systems, including Property Management Systems (PMS), Point-of-Sale (POS), High-Speed Internet Access (HSIA), telephony, financial systems, and back-office applications.
• Establish and maintain system security procedures consistent with Four Seasons standards and corporate policies.
• Monitor network performance and cybersecurity measures, ensuring protection of guest, employee, and business data.
• Maintain effective support processes for all end-user technologies and resort applications.

• Ensure exceptional technology support for guests and employees while maintaining Four Seasons service standards.
• Support guest technology requirements, conference services, meeting spaces, and event technology needs.
• Collaborate with operating departments to identify opportunities for process improvement, innovation, and enhanced guest experiences through technology solutions.

• Develop and manage annual IT operating and capital budgets.
• Lead technology procurement, vendor selection, contract negotiations, and service agreements.
• Establish technology lifecycle and asset management plans, including long-term capital planning.
• Evaluate and recommend emerging technologies that support operational efficiency and guest satisfaction.
• Participate in regional and corporate technology initiatives, sharing best practices across the Four Seasons network.

• Maintain compliance with Four Seasons IT standards, cybersecurity protocols, and data privacy requirements.
• Establish, test, and monitor data backup and disaster recovery processes.
• Ensure all technology systems are maintained according to brand standards and regulatory requirements.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field preferred.
• Minimum 5 years of progressive hotel IT leadership experience, preferably within luxury hospitality.
• Minimum 2 years' experience as Director of Information Technology or equivalent leadership role.
• Previous pre-opening resort or hotel experience strongly preferred.
• Proven experience leading large-scale technology implementations, infrastructure projects, and operational transitions.
• Strong knowledge of hospitality technology platforms including PMS, POS, HSIA, telephony, audiovisual systems, and enterprise applications.
• Experience managing network infrastructure, cybersecurity, cloud technologies, Microsoft environments, Active Directory, and server operations.
• Strong business acumen with experience managing IT operating and capital budgets.
• Excellent project management, problem-solving, and stakeholder management skills.
• Ability to work effectively in a dynamic pre-opening environment and adapt to changing priorities.
• Excellent communication and interpersonal skills with the ability to influence and collaborate across all levels of the organization.
• Fluent in English, both written and spoken; Japanese language capability is highly desirable.

• Full time and 40 working hours per week.
• 10 days off every month except February (9 days)

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.