Executive Administrative Assistant

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

At the heart of our company is a collective drive to grow, challenge ourselves, and treat others with the same respect and care we seek in return. Across the globe, our team members create exceptional experiences for our guests and partners—rooted in a commitment to genuine, heartfelt luxury.

We believe that delivering outstanding guest experiences begins with providing a world-class employee experience. That means fostering a culture built on respect, connection, and shared purpose.

Whether you’re joining us as a colleague, staying as a guest, or partnering with us in any way, our guiding principle remains the same: treat everyone the way we wish to be treated. This simple but powerful belief shapes every interaction and inspires us to create moments that leave a lasting impression.

Our people are passionate about service and masters of their craft, dedicated to making meaningful connections and unforgettable memories. We live by the Golden Rule—“Do unto others as you would have them do unto you”—because we believe life is richer when we truly connect with the people and the world around us.

• Cultivate strong professional relationships within the hotel while maintaining discretion and high confidentiality of the office.
• Calendar coordination, email management and travel planning for the GM/Executive Office.
• Provide solid administrative support to the GM/Executive Office and handle meeting scheduling, coordination, documentation and follow up.
• Execute comprehensive general clerical and office management duties including mail, filing, document management.
• Preparing and processing purchase orders, expense reports and facilitating GM approvals on behalf of other departments.
• Exceptional e-mail management skills including organizing, archiving, retrieval and responses for own in-box and GM/Executive Office.
• Liaison with Four Seasons Area Executive Leadership Team, Regional General Managers and Administrators as required.
• Facilitate guest reservations made via the Executive Office.
• Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcome cards and correspondence.
• Coordinate executive level communication with guests, owners and internal stakeholders, relating to feedback and guest experience surveys.
• Coordinate periodic meetings and communications with hotel ownership and Four Seasons.

• Minimum 3+ years’ experience in an Executive Assistant or administrative/secretarial role.
• Hotel experience is an advantage but not essential.
• Impeccable integrity to ensure maximum confidentiality and discretion.
• Exemplary business communication skills with fluency in verbal and written English. 
• Ability to multitask, prioritize and handle conflicting demands.
• Exceptional in organizing own work and RVP/GM daily and weekly while acting as gatekeeper for the Executive Office.
• Highly flexible with ability to adapt to a dynamic luxury service-oriented place of business.
• Solid under pressure, professional and able to maintain composure in handling complaints
• Strong attention-to-detail with a focus on delivering quality while meeting deadlines at all times
• People oriented with appropriate sense of humor, charm and outstanding personal presentation. 
• Solid knowledge of all Microsoft applications with emphasis on word processing, Excel and Outlook email. Knowledge of Opera helpful.
• US Work Authorization is strongly preferred. Management candidates currently within Four Seasons may qualify for a work permit.

To thrive in this role, the ideal candidate will be able to meet the above, assimilate into our culture, be guest-centric, have a solid background in executive level administration, a strong work ethic and a talent for multi-tasking.