Housekeeping Floor Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Four Seasons Hotel Firenze is looking for a passionate Floor Supervisor to join our Housekeeping team. In this role, you will help deliver exceptional guest experiences by ensuring guest rooms meet the highest Four Seasons standards through quality inspections and daily team supervision.

• →Lead, support, and coach Room Attendants and Linen Runners, ensuring guest rooms and public areas consistently meet Four Seasons quality standards.
• →Conduct room inspections, monitor daily progress, and coordinate housekeeping activities to ensure rooms are ready for guests on time.
• →Oversee floor operations, ensuring adequate supplies, cleanliness of guest corridors and service areas, and prompt resolution of maintenance issues.
• →Anticipate guest needs, address concerns professionally, and contribute to delivering an exceptional guest experience.
• →Plan and organize daily activities based on occupancy levels and operational requirements, collaborating closely with other departments.
• →Support inventory management, administrative tasks, and housekeeping operations across the hotel as needed.
  

• Minimum 2 years of Housekeeping experience in a luxury hospitality environment.
• Strong attention to detail, excellent organizational skills and a proactive approach to guest service.
• Proven leadership abilities, with experience coaching teams and providing constructive feedback.
• Strong communication and interpersonal skills, with the ability to work collaboratively across departments.
• Fluency in Italian and English, both written and spoken.