In Room Dining Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Food & Beverage departments. This position will be primarily responsible for operations of the In Room Dining Department, with supporting role to Banquets, Pool and Winter Dining teams when needed.

Responsible for ensuring that established cultural and core standards are met: long-range strategic planning for outlet operation of the In Room Dining department.  The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.  Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services. 

The ability to work closely with the Assistant Director of Food & Beverage and Food & Beverage Leadership Team to design effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments. 
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.  Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.

College degree preferably specializing in hotel/restaurant management or equivalent experience is required.

Experience: Two to three years previous experience in management position in Food & Beverage.

Skills and Abilities:   Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.  Working knowledge is generally learned on-the-job.

Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.

Requires ability to operate computer equipment  and other food & beverage computer systems.

Requires reading, writing and oral proficiency in the English language.

• Work authorization in the United States required. Current Four Seasons managers may qualify for work authorization sponsorship.

The management level for this position is:

Operations - Department Head