Reservations & Communication Agent

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Reservations & Communication Agent serves as the first point of contact for guests, delivering exceptional service through reservation sales, guest communication, and telephone operations. This role is responsible for managing reservation inquiries, coordinating guest requests, and ensuring accurate information is provided across all touchpoints.

As a key member of the Reservations team, the Reservations & Communication Agent plays an important role in creating seamless guest experiences while representing Four Seasons with professionalism, warmth, and attention to detail.

• Handle incoming calls, reservation inquiries, emails, and guest requests while delivering exceptional service in accordance with Four Seasons standards.
• Create, modify, and coordinate reservations accurately, ensuring guest preferences, special requests, and booking details are properly recorded and communicated.
• Collaborate closely with Front Office, Concierge, Housekeeping, and other hotel departments to ensure seamless guest experiences and effective information sharing.
• Resolve guest concerns professionally, follow up on requests, and support service recovery efforts to achieve complete guest satisfaction.

• Previous experience in Reservations, Front Office, PBX, or a guest contact center environment, preferably within a luxury hotel.
• Strong communication and interpersonal skills with excellent spoken and written English.
• Proficiency in Opera PMS or similar hotel management systems and a strong overall level of computer literacy.
• Excellent organizational, multitasking, sales, and guest service skills with a strong attention to detail.

This is a full-time position requiring flexibility to work rotating shifts, weekends, and public holidays in line with business needs.

7 Nisan 2016 tarihli Resmi Gazete’de yürürlüğe giren 6698 sayılı Kişisel Verileri Koruma Kanunu’na istinaden, özgeçmişinizde yer alan kişisel bilgileriniz kurum bünyesinde oluşacak mevcut ve gelecek işe alım talepleri doğrultusunda istihdam amaçlı kullanılacak olup; kişisel bilgileriniz veri tabanımızda gizlilik içerisinde saklanacaktır.

Özgeçmişinizin veri tabanımızda bulunmasını istemiyorsanız, lütfen contactus.bosphorus@fourseasons.com adresi ile iletişime geçiniz.