Spa attendant

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Has 1 - 2 years of relevant experience in 5 star hotels or resorts
• Possesses excellent English, math and psychometric abilities
• Possesses finesse, personal flair and interpersonal skills; knowledge in a relevant foreign language is preferred
• Works well in a team environment
• Adheres to company grooming standards.
• Able to drive a buggy.
• Flexible with schedule and prepared to work a variety of shifts, including overtime and adjust shift and/or off days according to operational requirements.
• Comfortable operate computer programs

Able to carry trays of glasses and dishes and provide F&B service with proper etiquette

General

• Is directly responsible for the day to day key processes in his/her area of work
• Assists his/her colleagues, supervisors and management in executing the day to day operational requirements
• Attends and actively participates in all scheduled training sessions, daily briefings and meetings
• Actively offers operational, employee and customer (internal and external) related feedback to management
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
• Adheres to the hotel's code of conduct and grooming & hygiene standards
• Is seen as working hands-on, assist colleagues whenever necessary, including reception, retail and attendant coverage.
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any additional duties as assigned
• Cleaning & maintenance & check on display arrangements.
• Assist customers with sales and any special order.
• Be aware of safety hazards and report to proper channels.
• Attend to special guest requests and record all guest’s preferences.
• Assist with the training of new staff.
• Participate fully in all departmental training sessions and regular standards testing so as to master all tasks and skills related to the Standard Operating Procedures for your position. Fill in any gaps in your skills and knowledge. Act as a buddy for new employees within your department.
• Perform gift-wrapping, packing & shipping upon guest request.
• Demonstrate effective product knowledge and selling skills and be able to answer guest’s questions and offer expert advise.
• Price labeling of new items.
• Utilize the computerized Point of Sales System (Spa Soft) for retail transactions.
• Ensure stock is well merchandised and all sales are replenished on the shelf immediately.
• All  retail spaces, displays and testers should be immaculately clean.  Fabrics must be pressed.
• Spa atmosphere must be maintained with proper music, lighting, temperature and aroma.
• Keep a daily record of all sales, new receiving, transferred and damaged items.
• Full ownership of month end retail inventory count and reporting any discrepancies.
• Carry out any other necessary tasks requested by Manager.
• Follow-up on room deliveries (log book).
• Maintenance of Boutique with Engineering Department.
• Be aware and use guest’s names, be present for all guests arrival and departure and ensure retail and relaxation area is covered at all times. Breaks must be coordinated with colleagues to ensure proper coverage.
• Boutique Store to be always tidy and good stocking of items on shelving.
• Report any damage or loss of the product to Spa Management, be aware of shoplifting.
• Takes full responsibility for the daily opening and closing of the SPA Boutique.