Technology Innovation & Data Specialist

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. 

 
About Four Seasons Resort and Residences Los Cabos at Costa Palmas 

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.   

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:  

Hotel Site: https://www.fourseasons.com/es/loscabos/ 

Instagram: #fsloscabos   

About the role of the Technology Innovation & Data Specialist 

Is responsible for ensuring that the computer systems and networks of an organization are operating in an efficient and smooth manner. 

What you will do: 

• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc.). 

• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. 

• Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation. 

• Good knowledge and support for Desktop OS and applications including patches. 

• Administer Outlook, connection to global VPN and other communication tools. 

• Assist in the process of systems backup and recovery procedures. 

What you bring: 

• Fluency in Spanish and English is required for this position 

• A minimum of two (2) years working in IT department 

• One + years’ experience working within a luxury hotel or similar environment is considered an asset 

• Excellent interpersonal skills and communication skills 

• Cross-cultural sensitivity and customer service orientation 

• Guest centricity and understanding of the importance of guest preferences. 

*This job requires applicants to have current work authorization in Mexico* 

What we offer: 

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level           

• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort 

• Uniforms:   Complimentary Dry Cleaning for Employee Uniforms         

• Training & Development: In-house training workshops for line and management employees 

• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards 

Service Culture   

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.   

Learn more by visiting us at:   

• Company Site:       www.fourseasons.com      

• Our Careers:       https://careers.fourseasons.com/us/en     

• LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts    

• Facebook:               https://www.facebook.com/FourSeasonsJobs    

• Twitter:                    https://twitter.com/FourSeasonsJobs