Supply Chain Manager

Supply Chain Manager   POSITION OBJECTIVE  Manage a team of CSRs while owning the relationship of vendors and large corporate accounts.   MAJOR AREAS OF ACCOUNTABILITY  Mentor and manage a team of CSRs Build a high performing team Handle larger accounts and Spanish speaking only accounts Touchpoint Customer Contact: Answer phones, respond to emails and resolve customer inquiries in timely manner and to customer’s satisfaction. Communicate clearly and respectfully. Customer Contacts and Relationships: Communicate clearly and responsibly in timely manner, take initiative and act creatively and diligently as a problem solver. Consistency and professionalism is expected along with proficiency in time and good skills. Perform continuous relationship with contacts including internal sales representatives, shipping carriers, traffic and also with external contacts such as Steam ship line, forwarder, and ocean carriers, to resolve customer issue/confusion and fulfill customer needs and satisfactions. Error-free/Expedite on time delivery: Communicate clearly and responsibly with FGS vendor in Taiwan to manage/audit/inspect all the necessary import documents for customs and brokers in timely manner, follow up and feedback to customer, sales and any other function involved in the order cycle with integrate actions and solutions which may include various issues. Process manual instructions and virtual receiving/inventory updates to ensure virtual PO price/volume/shipment/incoterm/packing matches with Sales order that FGS pays vendor and reconcile invoice to customer QUALIFICATIONS 4-year college degree 2 years business related work preferred Prefer 1-3 years’ experience in the customer service field. Ability to handle small, medium and large accounts with varies products and logistic issue including ramp, terminal, port, vessel to achievement customer satisfaction. Must be proficient with MS office. Able to read, analyze and interpret emails, purchase orders, Standard Operating Procedures, and any other job-related reports in English and Spanish. Excellent written communication skills by use emails. Strong Phone etiquette and ability to answer phone to provide status of shipment to customer/broker or customs. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Use of Microsoft Office Excel, Word and Outlook. Must have good oral and written in Spanish . Role will require ability to communicate over the phone, face to face, and in written documents in Spanish. Will travel within the United States and Mexico.