K-12 Edtech Customer Success Manager

1. Full-time, 40 hours/week, Monday–Friday, 8:00 AM–5:00 PM ET
2. Part-time, 20 hours/week during business hours (8:00 AM–5:00 PM ET)

Transitioning teachers are welcome and encouraged to apply.

• →Customer Engagement & Growth: Connect with customers daily via phone, email, chat, and Zoom to build strong relationships, monitor product usage, and proactively drive renewals and related product sales.
• →Onboarding & Training: Own the customer onboarding process, including rostering new schools onto the platform. Conduct on-demand training sessions and create engaging curriculum (e.g., instructional videos, whitepapers) for teachers and administrators. Partner with Sales to drive engagement, upselling, and renewals.
• →Problem Solving: Diagnose customer success challenges, troubleshoot issues, test product enhancements, and implement scalable solutions.
• →Process Improvement: Execute and iterate on initiatives, talk tracks, and engagement campaigns to continuously improve customer satisfaction and retention.
• →Cross-Functional Collaboration: Act as a trusted partner and clear communicator between external clients and internal teams.

• Experience: 2+ years in Customer Success. EdTech or K-12 experience is strongly preferred.
• Education: Bachelor's Degree required. Prior experience working in a school as a teacher or administrator is highly desirable. Transitioning teachers are welcome and encouraged to apply.
• Core Competencies: Strong tech skills, communication skills, and problem-solving abilities. Consultative sales skills are a plus.
• Adaptability: Comfortable working independently in a fast-paced, unstructured environment. Emerging people management skills are a plus.
• Location: Must reside in Florida; candidates near Orlando strongly preferred.
• Travel: Occasional in-person customer visits required, approximately once a month.